Older Adult Infolink
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Community Belonging

Aboriginal Health Centre - Aboriginal Patient Navigator Program

145 Queenston St
4th Flr St Catharines, ON
L2R 2Z9

Designed to assist clients and their families who are entering into, involved with or exiting out of the Niagara Health System. The Aboriginal Patient Navigator provides culturally appropriate services that helps individuals and their families better understand and utilize the Niagara Health System.

Services Include:

  • Access to Cultural Supports and Traditional Healing
  • Coordination of Services
  • Advocacy
  • Discharge Planning
  • Referrals and Linkages to Community Resources
  • Community Follow-up

The APN program can help individuals, care-givers and their families better understand their plan of care and treatment options, overcome barriers while in the hospital and in the community, improve communication with service providers, and gain a greater sense of physical, emotional, mental, and spiritual support.

https://www.aboriginalhealthcentre.com

psn@dahac.ca

Office: 905-358-4320

Fax: 905-418-1143

Call for information

Age-Friendly Niagara Network - Age-Friendly Niagara Council


St Catharines, ON

The Age-Friendly Niagara Council is a group of local citizens, volunteers, community partners and municipal leaders who have joined together to learn about, take action on and champion age-friendly community principles to make Niagara a 'community for all ages'.

The Age-Friendly Niagara Council (AFNC) is advancing the implementation of the Niagara Aging Strategy and Action Plan.

https://www.agefriendlyniagara.com

info@agefriendlyniagara.com

Hours not specified

Beachcombers Senior Citizen's Association

237 Ridge Rd
Fort Erie, ON
L0S 1N0

Community social and recreational drop-in centre for older adults * hall rental available to members only

Activities include:

  • recreation (shuffleboard, table tennis, scrabble, darts, cribbage, euchre, shuttercards)
  • crafts (upholstery classes, art classes, sewing)
  • light fitness classes (Yoga)
  • line dancing
  • Potluck (on hold)

http://www.beachcomberseniors.pbworks.com

beachcombers@cogeco.net

Office: 905-894-6106

Hours vary

Bethesda - Adult Outreach Services

3280 Schmon Pkwy
Thorold, ON
L2V 4Y6

Offers a wide range of outreach services to adults who have special needs

Behaviour Support Services

Engage people through an initial consultation, and support may include:

  • Complex Behaviour Support Plans
  • Positive supports and Preventative Strategies
  • Intensive Behaviour Supports - intended for individuals with complex needs requiring intensive programming within-group living settings
  • Behaviour Support Revision Clinics
  • Skill Building Groups
  • Professional Consultations
  • Partnerships (CMHA Niagara Safe Bed Program, Niagara Health)

Chaplaincy and Bereavement Support Services

Offers support to individuals throughout the Niagara and Hamilton areas to encourage and support each individual's faith or spiritual needs. Hamilton's services are faith focused. The program is accessed directly through Bethesda's Chaplain at 905-684-6918 ext 331. This program provides support in three main areas:

  • Trauma, Grief, and Bereavement Services in the Niagara and Hamilton Regions
    • The focus on the Christian faith is the differentiator to other similar services
  • Spiritual Life Coaching and Formation
    • Providing support and working with people one-on-one to enable them to lead their best lives from a spiritual perspective
  • Building Community
    • Groups offered to people that are supported at Bethesda.

Clinical Services

In Hamilton, Niagara, Brant, Haldimand and Norfolk Regions, Bethesda's Adult Clinical Services provides comprehensive person-centred assessments, treatments, consults, and educational and training opportunities. You can access these services through Developmental Services Ontario (DSO). The Clinical Services multidisciplinary team includes Psychometrists, Occupational Therapists, Speech & Language Pathologists, Social Workers, Behaviour Consultants, Clinical Resource Consultants, and Mental Health Nurses. We are working towards becoming a Trauma-Informed Agency. The team works collaboratively with the individual and their support by offering a variety of services:

  • Mental Health and Wellness Services
  • Occupational Therapy
  • Speech-Language Pathology
  • Psychology
  • Behaviour Support Services
  • Clinical Resource Consultation

Dual Diagnosis Justice Case Management

Cross-sector coordination support to divert people with a developmental disability or dual diagnosis in conflict with the law, where appropriate, through securing services or treatment in place of the usual criminal justice proceedings of the trial and/or incarceration. The Dual Diagnosis Justice Case Management program can be accessed directly at 1-800-789-1773 or through Developmental Services Ontario (DSO).

https://bethesdaservices.com

info@bethesdaservices.com

Office: 905-684-6918

Fax: 905-684-5866

Mon-Fri 8:30 am-4:30 pm

Birchway Niagara

8903 McLeod Rd
Niagara Falls, ON
L2H 3S6

Provides shelter and services for women and children experiencing abuse. Services include:

  • 24-hour support line (call or text - 905-356-5800)
  • Counselling and emotional support for women and children/youth who are being or who have been abused
  • Safety planning
  • Transitional and housing support
  • Public education program
  • Referrals
Family Court Support Worker Program -- Facilitates a victim's understanding of and passage through the family court system. Support provided includes:
  • information on the family court process
  • assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
  • debriefing with clients following family court appearances
  • referral to specialized services and supports in the community
  • safety planning
  • court accompaniment to proceedings when appropriate

Services are available on an in-shelter or office visit basis.

https://birchway.ca/

info@birchway.ca

Office: 905-356-3933

Crisis: 905-356-5800

Administration Mon-Thu 9 am-5 pm, Fri 9 am-1 pm
Support Line/ShelterServices Mon-Sun 24 hours

Brain Injury Community Re-Entry (Niagara) Inc

3340 Schmon Pkwy
Unit 2 St Catharines, ON
L2V 4Y6

Community-based support and rehabilitation services to adults living with the effects of an acquired brain injury * family and support persons are encouraged to participate

Programs include:

  • Community Outreach Support Services
  • Residential Services (24-hour support)
  • Supportive Housing Services (on-site staff support)
  • Vocational Services (pre-employment, return-to-work, and job coaching)
  • Psychological Services
  • Social Work
  • Therapeutic Recreational Services
  • Educational opportunities for individuals and families

https://www.bicr.org

staff@bicr.org

Office: 905-687-6788

Toll Free: 1-800-996-8796

Fax: 905-641-2785

Mon-Fri 8 am-4 pm

Canada. Members of Parliament - Federal Services to Constituents, Niagara Centre Electoral District - Welland Office

136 East Main St
Unit 103 Welland, ON
L3B 3W6

Constituency office of elected Federal representative * Vance Badawey is a member of the Liberal Party

Provides advice, information and assistance on all Federal Programs * This office will provide guidance with filling out government forms * No postage is required when writing to a Member of Parliament

Can arrange for greetings from the King for anniversaries of 60 years or more, and birthdays of 100 years or more (in five-year increments).

https://vancebadawey.libparl.ca

vance.badawey@parl.gc.ca

Office: 905-788-2204

Fax: 905-788-0071

Mon-Fri 9:30 am-4:30 pm, by appointment

Canada. Members of Parliament - Federal Services to Constituents, Niagara Falls Federal Electoral District - Fort Erie Office

48 Jarvis St
Fort Erie, ON
L2A 2S3

Constituency office of the elected Federal representative. * Tony Baldinelli, member of Conservative Party

Provides advice, information and assistance on all Federal Programs * No postage is required when writing to a Member of Parliament

Can arrange for greetings from the King for anniversaries of 60 years or more, and birthdays of 100 years or more (in five-year increments).

https://www.tonybaldinellimp.ca/

Tony.Baldinelli@parl.gc.ca

Office: 905-871-9991

Fax: 905-871-5046

Mon-Fri 10 am-5 pm by appointment

Canada. Members of Parliament - Federal Services to Constituents, Niagara Falls Federal Electoral District - Niagara Falls Office

4056 Dorchester Rd
Niagara Falls, ON
N2E 6M9

Constituency office of the elected Federal representative. * Tony Baldinelli, member of Conservative Party

Provides advice, information and assistance on all Federal Programs * No postage is required when writing to a Member of Parliament

Can arrange for greetings from the King for anniversaries of 60 years or more, and birthdays of 100 years or more (in five-year increments).

https://www.tonybaldinellimp.ca/

Tony.Baldinelli@parl.gc.ca

Office: 905-353-9590

Fax: 905-353-9588

Mon-Fri 9 am-4:30 pm by appointment

Canada. Members of Parliament - Federal Services to Constituents, Niagara West - Federal Electoral District

4994 King St
Lincoln, ON
L0R 1B0

Constituency office of elected Federal representative * Dean Allison is a member of the Conservative Party

Provides advice, information and assistance on all Federal Programs * This office will assist with completing government forms * No postage is required when writing to a Member of Parliament

Can arrange for greetings from the King for anniversaries of 60 years or more, and birthdays of 100 years or more (in five-year increments).

https://www.deanallison.ca

info@deanallison.ca

Office: 905-563-7900

Toll Free: 1-877-563-7900

Fax: 905-563-7500

Mon-Fri 9:30 am-4 pm

Canada. Members of Parliament - Federal Services to Constituents, St Catharines Federal Electoral District

61 Geneva St
Unit 1 St Catharines, ON
L2M 4M6

Constituency office of elected Federal representative * Chris Bittle is a member of the Liberal Party

Provides advice, information and assistance on all Federal Programs * This office will assist with completing government forms * No postage is required when writing to a Member of Parliament

Can arrange for greetings from the Prime Minster for anniversaries 25 year or more, and birthdays of 65 years or more (in five-year increments), greetings from the Governor General for anniversaries of 50 years or more, and birthdays of 90 years or more (in five-year increments), and from the King for anniversaries of 60 years or more, and birthdays of 100 years or more (in five-year increments).

https://chrisbittle.libparl.ca/

chris.bittle@parl.gc.ca

Office: 905-934-6767

Fax: 905-934-1577

Mon-Fri 9 am-5 pm

CARP - CARP Niagara

Royal Niagara Golf Club; 1 Niagara-on-the-Green Blvd
Niagara-On-The-Lake, ON
L0S 1J0

A national, non-partisan, non-profit organization committed to enhancing the quality of life for all Canadians as they age by advocating for social change that will bring financial security, equitable and timely access to health care, and freedom from discrimination.

www.carp.ca/niagara

niagara@carp.ca

Call for information Dates: Sep-May Meetings: 3rd Tue of the month, Sep-May 2 pm-4 pm

Centre de santé communautaire Hamilton / Niagara, Centre de santé communautaire Niagara - Settlement Program

810 East Main St
Welland, ON
L3B 3Y4

In collaboration with local partners, the CSC offers a wide range of services to enable immigrants and refugees to integrate into Canadian society including orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community * individual agencies may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counseling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services

Settlement workers assist newcomers in the following areas: Settlement services (intake, needs assessments, help with housing, Ontario Works, immigration and other government procedures) * immigration services (guidance and assistance with government application forms) * community legal services * informative workshops on immigration and settlement needs * referrals to community services * Interpretation and outreach assistance

Community Connections Mentorship Program: group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks * trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Settlement Workers in School (SWIS): in-school support for parents and families * informative workshops and other activities

https://www.cschn.ca

cschn@cschn.ca

Office: 905-734-1141

Toll Free: 1-866-885-5947

Fax: 905-734-1678

Mon-Thu 9 am-5 pm, Fri 8:30 am-4:30 pm

Chez Marie Refugee Assistance Centre

16 Pelham Rd
St Catharines, ON
L2S 1P9

A centre of hospitality and outreach for refugees. The centre is supported by the Roman Catholic Diocese of St Catharines. A vast volunteer program serves the Niagara Region.

http://saintcd.com/directory/default/view/11/3

Office: 905-682-5795

Fax: 905-682-5381

Mon, Wed 9 am-4 pm

Community Support Services of Niagara - Friendly Visiting

5045 Valleyview Rd
Lincoln, ON
L0R 1B2

Clients are matched with a caring volunteer and share regularly scheduled visits either in-person or over the phone. Visits aim to: promote socialization, alleviate loneliness and provides an opportunity to create new friendships. It also ensures regular contact and security checks.

Note: Volunteers do not provide personal care/home support, administer medications, or help with finances or personal matters.

https://happyinmyhome.ca/

cssn@cssn.ca

Office: 905-563-9501

Fax: 905-563-9502

Mon-Fri 8:30 am-4 pm

Community Support Services of Niagara - Friendly Visiting

320 Vansickle Rd
Unit 3 St Catharines, ON
L2S 0B4

Clients are matched with a caring volunteer and share regularly scheduled visits either in-person or over the phone. Visits aim to: promote socialization, alleviate loneliness and provides an opportunity to create new friendships. It also ensures regular contact and security checks.

Note: Volunteers do not provide personal care/home support, administer medications, or help with finances or personal matters.

https://happyinmyhome.ca/

cssn@cssn.ca

Office: 905-682-3800

Fax: 905-682-2957

Mon-Fri 8:30 am-4 pm

Community Support Services of Niagara - Friendly Visiting


Thorold, ON

Clients are matched with a caring volunteer and share regularly scheduled visits either in-person or over the phone. Visits aim to: promote socialization, alleviate loneliness and provides an opportunity to create new friendships. It also ensures regular contact and security checks.

Note: Volunteers do not provide personal care/home support, administer medications, or help with finances or personal matters.

Potential Clients must call the St Catharines office to register.

https://happyinmyhome.ca/

cssn@cssn.ca

St Catharines Office: 905-682-3800

Fax: 905-682-2957

Mon-Fri 8:30 am-4 pm

Community Support Services of Niagara - Friendly Visiting

Seaway Mall; 800 Niagara St
R30 Welland, ON
L3C 5Z4

Clients are matched with a caring volunteer and share regularly scheduled visits either in-person or over the phone. Visits aim to: promote socialization, alleviate loneliness and provides an opportunity to create new friendships. It also ensures regular contact and security checks.

Note: Volunteers do not provide personal care/home support, administer medications, or help with finances or personal matters.

https://happyinmyhome.ca/

cssn@cssn.ca

Office: 905-788-3181

Fax: 905-788-3182

Mon-Fri 8:30 am-4 pm

Distress Centre of Niagara


St Catharines, ON

Distress Line Program

  • Provides a free, confidential, 24-hour telephone distress line available 24/7/365.
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training
Text and Chat Program
  • provides emotional support, crisis and suicide intervention through text or instant message for those individual who many not want to receive support face to face or speak over the phone.
  • provides a free, confidential 12-hour online and text support between the hours of 2pm and 2am EST
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training

https://distresscentreniagara.com

dcniagara@distresscentreniagara.com

Office: 905-688-3711

Crisis: 905-688-3711

Office: 905-682-2719

Distress Line Program: Mon-Sun 24 hours * Text and Chat Program: Mon-Sun 12 hours (2 pm-2 am EST)

Distress Centre of Niagara


Fort Erie, ON

Distress Line Program

  • Provides a free, confidential, 24-hour telephone distress line available 24/7/365.
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training
Text and Chat Program
  • provides emotional support, crisis and suicide intervention through text or instant message for those individual who many not want to receive support face to face or speak over the phone.
  • provides a free, confidential 12-hour online and text support between the hours of 2pm and 2am EST
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training

https://distresscentreniagara.com

dcniagara@distresscentreniagara.com

Office: 905-382-0689

Crisis: 905-382-0689

Office: 905-682-2719

Distress Line Program: Mon-Sun 24 hours * Text and Chat Program: Mon-Sun 12 hours (2 pm-2 am EST)

Distress Centre of Niagara


Grimsby, ON

Distress Line Program

  • Provides a free, confidential, 24-hour telephone distress line available 24/7/365.
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training
Text and Chat Program
  • provides emotional support, crisis and suicide intervention through text or instant message for those individual who many not want to receive support face to face or speak over the phone.
  • provides a free, confidential 12-hour online and text support between the hours of 2pm and 2am EST
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training

https://distresscentreniagara.com

dcniagara@distresscentreniagara.com

Office: 905-563-6674

Crisis: 905-563-6674

Office: 905-682-2719

Distress Line Program: Mon-Sun 24 hours * Text and Chat Program: Mon-Sun 12 hours (2 pm-2 am EST)

Distress Centre of Niagara


Port Colborne, ON

Distress Line Program

  • Provides a free, confidential, 24-hour telephone distress line available 24/7/365.
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training
Text and Chat Program
  • provides emotional support, crisis and suicide intervention through text or instant message for those individual who many not want to receive support face to face or speak over the phone.
  • provides a free, confidential 12-hour online and text support between the hours of 2pm and 2am EST
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training

https://distresscentreniagara.com

dcniagara@distresscentreniagara.com

Office: 905-734-1212

Crisis: 905-734-1212

Office: 905-682-2719

Distress Line Program: Mon-Sun 24 hours * Text and Chat Program: Mon-Sun 12 hours (2 pm-2 am EST)

Fort Erie Multicultural Centre

50 Jarvis St
Fort Erie, ON
L2A 2S4

Provides reception, settlement, language skills training and community connection programs to meet the needs of refugees and immigrants living or in transition in the community of Fort Erie. Services include:

Information and referral to community and social services * assistance with immigration procedures and paperwork, finding housing, health care and child care * assistance with school registrations and language assessments, * help filling out government forms including housing, and identity forms * assistance with transportation and navigating the community (ie where to shop, find a doctor, dentist, library, etc) * access to transitional housing, legal aid, legal services and immigration consultation services * assistance with notarization of original documents and language translation

Refugee Reception -- service located at the Peace Bridge in Fort Erie, provides information and hospitality services for refugee claimants on their day of arrival * assistance with shelter and destination referrals across Ontario and Canada * assistance with family connections * information / orientation to procedures associated with the refugee claim process in Canada.

Supportive counselling -- provides short-term counselling to clients who encounter difficulties with adjusting to life in Canada and assistance in overcoming these challenges.

English Language Instruction -- provides English language classes in partnership with Niagara Catholic District School Board (located at St John's South Campus, 54 Jarvis St)

Community Connections -- group activities for newly arrived refugees and immigrants to welcome newcomers to the community and promote community engagement * help to establish social and professional pathways and networks* trained volunteers assist with focus on citizenship, civic engagement and career development * youth leisure, sport and recreation programs in partnership with Canadian Tire Jumpstart

Volunteer opportunities available for community projects and events, conversation partners, employment mentors, youth programs and after school programs.

Public computer with internet access and telephone for local calls available.

https://www.firststepsincanada.com

director@firststepsincanada.com

Office: 905-871-3641

After Hours: 905-991-4166

Fax: 905-871-2231

Mon-Thu 8:30 am-4:30 pm, Fri 9 am-12 noon (other times on request)
Language Classes Mon-Fri 8:45 am-3:15 pm, Sep-Jun
Writing and Pronunciation evening classes - call for information

Fort Erie Native Friendship Centre

796 Buffalo Rd
Fort Erie, ON
L2A 5H2

Promotes cultural, recreational, social and educational activities. Serves the Native community and the community collectively.

  • Native court-work
  • Health outreach
  • Life Long Care
  • Addictions
  • Healthy Babies
  • Family support
  • Prenatal worker
  • Employment
  • ACE Program
  • Literacy
  • Healing and Wellness
  • Youth programs
  • Court worker
  • Cultural workshops
  • Community Access Programs - CAP Site

https://www.fenfc.org

Office: 905-871-8931

Fax: 905-871-9655

Mon-Fri 9 am-5 pm, Sep-Jun
Mon-Fri 8 am-4 pm, Jul-Aug
Programming 6 pm-8 pm

Fort Erie Public Library - Fort Erie Public Library, Fort Erie - Centennial Branch

136 Gilmore Rd
Fort Erie, ON
L2A 2M1

Public lending library, lending fiction and non fiction books, DVDs, e-books and audiobook and video games and Other available services include:

  • Meeting room facilities
  • Interlibrary loan
  • Book clubs
  • Programs and events
  • Tech help
  • Computers and WiFi
  • Summer programs

https://www.fepl.ca

Office: 905-871-2546

Mon-Thu 9:30 am-8 pm * Fri, Sat 9:30 am-5 pm

Fort Erie Public Library - Fort Erie Public Library, Ridgeway - Crystal Ridge Branch

89 Ridge Rd S
Fort Erie, ON
L0S 1N0

Public lending library, lending fiction and non fiction books, DVDs, e-books and audiobook and video games and Other available services include:
  • Meeting room facilities
  • Interlibrary loan
  • Book clubs
  • Programs and events
  • Tech help
  • Computers and WiFi
  • Summer programs

https://www.fepl.ca

Office: 905-894-1281

Fax: 905-894-9248

Mon-Thu 9:30 am-8 pm * Fri, Sat 9:30 am-5 pm

Fort Erie Public Library - Fort Erie Public Library, Stevensville Branch

2508 Stevensville Rd
Fort Erie, ON
L0S 1S0

Public lending library, lending fiction and non fiction books, DVDs, e-books and audiobook and video games and Other available services include:

  • Interlibrary loan
  • Programs and events
  • Computers and WiFi
  • Summer programs

https://www.fepl.ca

Office: 905-382-2051

Mon, Sat 9:30 am-2 pm * Wed, Thu 3:30 pm-8 pm

Friends Over 55 Recreation Centre

554 Fielden Ave
Port Colborne, ON
L3K 4V1

Community social and recreational drop-in centre for adults 50 and over

Activities include:

  • bid euchre, bridge, cribbage, bingo
  • shuffleboard
  • exercise classes
  • line dancing, entertainment nights
  • teas, suppers
  • flea markets
  • crafts and quilting
  • computer access
  • bus trips

https://www.friendsover55.org

friendsover55@hotmail.com

Office: 905-835-1731

Mon-Fri 9 am-12 noon, 12:45 pm-4 pm

Ganawageh and Ohsto: Seri Urban Homes Inc

10 Dufferin St
Fort Erie, ON
L2A 2T5

A non-profit organization which provides affordable income-sensitive housing for low to moderate income Indigenous and other families. Offers family dwelling homes along with Elders units. Does not have apartments.

guh@cogeco.net

Office: 905-871-5333

Toll Free: 1-800-871-8204

After Hours: 905-651-2813

Fax: 905-871-8204

Mon-Fri 8 am-4 pm

Grimsby (Town of). Community Services Department - Livingston Activity Centre

18 Livingston Ave
Grimsby, ON
L3M 1K7

A community recreation facility and home to several community organizations. The centre hosts recreational activities for all ages in partnership with the Town of Grimsby such as weekly wellness and fitness programs and is also the location of the Grimsby Senior's Club.

Click here for more information on the Grimsby Senior's Club.

https://www.grimsby.ca/en/parks-recreation-culture/livingston-activity-centre.aspx

recreation@grimsby.ca

Office: 905-309-2075

Mon-Fri 8:45 am-4:15 pm

Grimsby Public Library

18 Carnegie Lane
Grimsby, ON
L3M 1Y1

Public Library services including lending of books, audiobooks, DVDs, reference/information service, interlibrary loan, children's, teens and adult programs, seed lending library, media lab, eBooks & eAudio services, digital magazine, music, & movie downloading/streaming, and homebound delivery. Free internet and wireless access is available.

https://www.grimsby.ca/library

gen-library@grimsby.ca

Office: 905-945-5142

Mon, Thu, Fri, Sat 9 am-5 pm * Tue, Wed 9 am-7 pm
Library Board meetings are open to the public and are held the 2nd Wed of each month, Sep-Jun at 6:30 pm

Guardian Angels Program


Niagara-On-The-Lake, ON

Advocates for improved care for residents in Ontario's long term care homes to ensure that residents are provided with consistent and quality medical care, psychological and physical therapy support.

Respond to concerns over the treatment of loved ones residing in Ontario nursing homes. Also offer support to individuals whose family members are already reside in a nursing home or to those whose family members are considering entering a facility.

https://www.seniorguardianangels.com

Office: 905-468-5877

Call for information

Indigenous Diabetes Health Circle - Indigenous Diabetes Health Circle, Niagara Region

3250 Schmon Pkwy
Unit 1B Thorold, ON
L2V 4Y6

IDHC provides programs and services focusing on the development, and enhancement of programs and services focusing on the education, prevention, and management of diabetes in Indigenous communities, both on and off-reserve. The high prevalence of diabetes in Indigenous society has placed it among the top health priorities.

  • Develop and distribute culturally appropriate education, promotion and prevention resources based on community needs
  • Advocate, support and promote access to treatment and care options
  • Establish and maintain appropriate networking, through coordination and recommendation of services
  • Identify local and regional service needs related to diabetes, through data collection
  • Act as a resource for other health and education service providers
  • Gather, share, and support relevant diabetes research

https://www.idhc.life

officemanager@idhc.life

Office: 905-938-2915

Toll Free: 1-888-514-1370

Fax: 1-866-352-0485

Mon-Fri 8:30 am-4:30 pm

Latin Immigrant Niagara Community Association - Latin Immigrant Niagara Community Association

Niagara Folk Arts Multicultural Centre; 85 Church St N
St Catharines, ON
L2R 3C7

A non profit organization that offers services to assist new comers of the Latin American community to integrate with Canadian society.

Services include:

  • Promote volunteer work in order to find solutions to basic adaptation needs and aspirations that the community may have
  • Provide orientation to the Latin community about their rights and obligations within the Canadian society
  • Offers programs and services in counselling, referral, translations and interpretation
  • Promotes cultural, social activities and Spanish classes for children (free for the members)
  • Free Spanish classes are offered during the summer and are open to the public

Mon-Sun 9 am-5 pm

Lincoln (Town of) - Lincoln Seniors

4361 Central Ave
Lincoln, ON
L0R 1B0

Community social and recreational drop-in centre for older adults

Activities include:

  • Badminton
  • Bid Euchre
  • Billiards
  • Crafts
  • Pickleball
  • Ping Pong
  • Bridge
  • Exercise
  • Line Dancing
  • Carpet Bowling
  • Euchre
  • Senior's Lounge
  • Lending Library

https://www.lincoln.ca

recreation@lincoln.ca

Office: 905-563-2799 ext 441

Call for information

Lincoln Pelham Public Library

5020 Serena Dr
Lincoln, ON
L0R 1B0

A Public library offering book lending services such as ebooks, DVDs, Playaways, large print, audio books, magazines and book club sets in regular and large print/audio. A Visiting LIbrary service for homebound individuals, a meeting room, and programs for all ages from newborns to seniors. Offers free Internet access and information services.

https://lppl.ca/

admin@lppl.ca

Office: 905-563-7014

Fax: 905-563-1810

Mon-Thu 10 am-8 pm, Fri 1 pm-5 pm, Sat 10 am-5 pm

Lincoln Pelham Public Library

43 Pelham Town Square
Pelham, ON
L0S 1E0

A Public library offering book lending services such as ebooks, DVDs, Playaways, large print, audio books, magazines and book club sets in regular and large print/audio. A Visiting LIbrary service for homebound individuals, a meeting room, and programs for all ages from newborns to seniors. Offers free Internet access and information services.

https://lppl.ca/

admin@lppl.ca

Office: 905-892-6443

Fax: 905-892-3392

Mon, Tue, Thu 10 am-8 pm * Wed, Fri 10 am-5 pm * Sat 10 am-2 pm

Lincoln Pelham Public Library

781 Canboro Rd
Pelham, ON
L0S 1C0

A Public library offering book lending services such as ebooks, DVDs, Playaways, large print, audio books, magazines and book club sets in regular and large print/audio. A Visiting LIbrary service for homebound individuals, a meeting room, and programs for all ages from newborns to seniors. Offers free Internet access and information services.

https://lppl.ca/

admin@lppl.ca

Office: 905-892-5226

Tue, Thu, Fri 11 am-6 pm * Wed 1 pm-8 pm * Sat 12 noon-4 pm

Lincoln Pelham Public Library

4080 John Charles Blvd
Lincoln, ON
L0R 2C0

A Public library offering book lending services such as ebooks, DVDs, Playaways, large print, audio books, magazines and book club sets in regular and large print/audio. A Visiting LIbrary service for homebound individuals, a meeting room, and programs for all ages from newborns to seniors. Offers free Internet access and information services.

https://lppl.ca/

admin@lppl.ca

Office: 905-562-5711

Mon-Thu 10 am-8 pm, Fri 1 pm-5 pm, Sat 10 am-5 pm

Matthew House Refugee Ministry of Fort Erie

183 Central Ave
Fort Erie, ON
L2A 3S8

Provides temporary emergency shelter to refugee claimants. Each case is assessed immediately as clients arrive and there is a "No wrong Door" policy. Residents are encouraged to cook and clean up after themselves during their stay (15-30 day stays in emergency shelter)

Offers assistance with:

  • Immigration procedures
  • Transportation and accompaniment to appointments
  • Forms
  • Language translations
  • Orient newcomers to Canadian life and help with finding local settlements
  • Provide furnishings for apartments and help with shopping
  • Make arrangements for transfers to other cities
  • Provides friendship and encouragement
  • Connect clients with other helping agencies such as health care providers, jobs, schools and day care centres.

Also provides safe and comfortable supported transitional housing to families and individuals. Priority is given to the most vulnerable persons such as single mothers and fathers with babies, women and children. Offers coaching in maintaining and retaining a home, connect with employment and assist clients to find affordable housing. Maximum 1 year stay in transitional housing is expected.

http://www.matthewhouseforterie.com

matthewhfe@gmail.com

Office: 905-871-6059

Residence: 289-871-1097

Fax: 905-871-7054

Administration Mon-Fri 9 am-5 pm

Métis Nation of Ontario - Community Support Service

3250 Schmon Pkwy
Unit 1A Thorold, ON
L2V 4Y6

A Metis specific service offering friendly visiting, security checks/reassurance calls, transportation to medical appointments, information and referral and advocacy for caregivers. Services are offered by volunteers and staff.

https://www.metisnation.org/

wellandltc@metisnation.org

Office: 905-682-3487 ext 303

Fax: 905-682-1646

Mon-Fri 8:30 am-4:30 pm

Multicultural Network of Niagara Falls


Niagara Falls, ON

Offers settlement counselling to newcomers.

http://www.wellandheritagecouncil.com/

Office: 905-732-5337

Toll Free: 1-888-764-9041

Fax: 905-732-0212

Mon-Fri 8:30 am-4:30 pm

National Association of Federal Retirees

Holiday Inn & Parkway Conference Centre; 327 Ontario St
St Catharines, ON
L2R 5L3

Advocacy services regarding the protection of pension and health (PSHCP) benefits for retirees or survivors of the federal Public Service, Armed Forces, Royal Canadian Mounted Police, and federally Appointed Judges.

https://www.federalretirees.ca/en/branches/ontario/niagara-peninsula-branch

Office: 905-562-5414

Third Wed at 11 am (lunch and speaker), Sep-May

Niagara (Region of). Community Services Department - Seniors Services - Seniors Community Programs: Outreach Services

1815 Sir Isaac Brock Way
Thorold, ON
L2V 4T7

Community Workers offer short-term, non-crisis support for older adults,for service navigation, support for connections, education, advocacy and risk reduction strategies for older adults to help them stay safe and independent living in their homes in the community.

A Community Worker will provide service either in-person, over the telephone or virtually. Services are provided upon consent from the older adult. Community Workers can coordinate referrals on behalf of the older adult to improve safety, independence and quality of life, and work closely with other agencies and specialized teams to optimize supports.

https://www.niagararegion.ca/living/seniors/community-programs.aspx

Office: 905-984-2621

Toll Free: 1-877-212-3922

Fax: 905-984-6409

Office Mon-Fri 8:30 am-4:30 pm

Niagara Centre for Independent Living - Information, Support and Advocacy

122 Queenston St
St Catharines, ON
L2R 2Z3

A cross-disability organization, NCIL is one of a network of 25 Independent Living Centres across Canada. The organization acts as a resource on disability services and issues, and is consumer-run and consumer-driven. Supports any person with any disability, through a wide range of programs and services in all areas of Niagara. Programs include: Individual Advocacy/Disability Support, Direct Funding Self Managed Attendant Services, Information and Referral, Peer Support and Work Link Employment Services. Also provides Community Participation Supports for Persons with Developmental Disabilities, who are referred by Developmental Services Ontario.

Can provide information sessions to persons with disabilities and their families about the Registered Disability Savings Plan (RDSP) to learn about the benefits of the RDSP and how to access the Grants and Bonds offered by the Government of Canada.

https://www.abilityforlife.ca

administration@abilityforlife.ca

Office: 905-684-7111

Fax: 905-684-1199

TTY: 905-684-0420

Mon-Fri 9 am-4:30 pm

Niagara District Council of Women


Niagara, ON

An umbrella organization that functions as an advocacy and educational group. Council has a diverse membership eg Positive Living Niagara, OSSTF Status of Women, District 22, Canadian Federation of University Women, St Catharines, Niagara Region Sexual Assault Centre (CARSA). The Council of Women is affiliated with the Provincial (est 1923), National (1893) and International Council (est 1888) of Women. Both National and International Councils of Women have "Consultative" status at the United Nations.

jmpotter@gmail.com

Sep-Nov, Jan-Mar 3rd Wed 7 pm-9:30 pm * Dec 12 noon-1:30 pm

Niagara Falls Public Library - Niagara Falls Public Library, Chippawa Library

3763 Main St
Niagara Falls, ON
L2G 6B3

Provides a public library service to serve the informational, educational, cultural and recreational needs of the community. Offers public internet computers, free Wi-Fi, program and meeting room and films and programs for children and adults.

https://nflibrary.ca

askus@nflibrary.ca

Office: 905-295-4391

Mon 12 noon-8 pm, Wed 9 am-8 pm, Fri 9 am-5 pm, Sat 11 am-3 pm

Niagara Falls Public Library - Niagara Falls Public Library, Community Centre Location

MacBain Community Centre; 7150 Montrose Rd
Niagara Falls, ON
L2H 3N3

Provides public library service to serve the informational, educational, cultural and recreational needs of the community. Free WiFi, public internet computers, children's programs.

https://nflibrary.ca

askus@nflibrary.ca

Office: 905-371-1200

Mon-Thu 9 am-8 pm, Fri 9 am-5 pm, Sat-Sun 11 am-3 pm

Niagara Falls Public Library - Niagara Falls Public Library, Stamford Centre Library

Town and Country Plaza, 3643 Portage Rd N
Niagara Falls, ON
L2J 2K8

Services at the Stamford Centre Library have paused due to construction of a new library space. Expected to repoen early 2024.

Provides comprehensive and efficient public library service to serve the informational, educational, cultural and recreational needs of the community. Offers free WiFi, public internet, program and meeting room and programs for children.

Available (during regular operating hours) as a warming centre during a declared Extreme Cold Weather event and as a cooling centre during a declared Extreme Heat event.

https://nflibrary.ca

askus@nflibrary.ca

Office: 905-357-0410

Closed for renovations

Niagara Falls Public Library - Niagara Falls Public Library, Victoria Avenue Library

4848 Victoria Ave
Niagara Falls, ON
L2E 4C5

Provides public library service to serve the informational, educational, cultural and recreational needs of the community.

Also provides the following:

  • Free computer and Internet training classes held on a regular basis
  • Visiting Library Service available for those unable to get to the library due to age, illness or disability
  • Meeting rooms available for rent
  • Creator Space with digital and creative equipment, as well as musical instruments. By booking only.
  • Children's department offers a variety of programs, activities and materials to stimulate reading and literacy.
  • Available (during regular operating hours) as a warming centre during a declared Extreme Cold Weather event and as a cooling centre during a declared Extreme Heat event.

https://nflibrary.ca

askus@nflibrary.ca

Office: 905-356-8080

Mon-Thu 9 am-8 pm, Fri 9 am-5 pm, Sat-Sun 11 am-3 pm

Niagara Folk Arts Multicultural Centre - Niagara Folk Arts Multicultural Centre, Niagara Falls Office

YMCA of Niagara Employment and Immigrant Services; 8123 Lundy's Lane
Niagara Falls, ON
L2H 1H2

A community based non-profit charitable organization whose team of staff and volunteers provide vital settlement services to newcomers as they strive to create a new life in Canada. Niagara Folk Arts Multicultural Centre (NFAMC) in partnership with the YMCA Newcomer and Employment Services are offering services at the joint location of the Newcomer Information Centre.

SETTLEMENT SERVICE
Provides confidential services at no cost to an individual, family and group basis; to newcomers and Canadian Citizens residing in the Niagara Peninsula.

Settlement Services Include:

  • Information and documentation assistance pertaining to immigration, settlement and citizenship
  • Orientation and workshops for newcomers
  • Counselors provide service in several languages such as: English, French, Spanish, Arabic, Tagalog, Mandarin, Hungarian and Hebrew


For more information please call 289-296-7369

COMMUNITY CONNECTIONS:
As part of the initiative "Welcoming Communities", newcomers receive help to establish social and professional networks that will enable them to integrate into their community and to feel welcome. Canadian volunteers and immigrants participate together in social events, language and mentor-ship matches and conversation circles to help immigrants develop language skills and knowledge of the community. The program helps newcomers to Canada make contacts with Canadian volunteers for cultural exchange and professional support during the settlement process. This program is available in St.Catharines, Niagara Falls and Welland.

For more information please call 905-685-6589 ext 228

YOUTH SERVICES
Offers many opportunities for young immigrants aged 13 to 24 years to make friends, learn more about their community and participate in various activities such as youth group, cooking classes, sports and arts. Provides support to young people including: application for admission to university or college, tutors, resumes, how to find a job, educational workshops, finding volunteer work in the community etc.

For more information call 905-685-6589 ext 243

SKILLS TRAINING
Programs such as Health and Safety, Customer Service, Small Business, Computer Training is provided on an on-going basis

For more information call 905-685-6589 ext 242

JOB SEARCH WORKSHOP (JSW)
Assess employment and/or training needs * develop action plans * interactive workshops designed to meet the needs of newcomers

For more information call 289-296-7369

www.folk-arts.ca

generalenquiries@folk-arts.ca

Office: 289-296-8400

Fax: 905-685-8376

Mon-Fri 9 am-5 pm

Niagara Folk Arts Multicultural Centre - Niagara Folk Arts Multicultural Centre, St Catharines

85 Church St
St Catharines, ON
L2R 3C7

A community based non-profit charitable organization whose team of staff and volunteers provide vital settlement services to newcomers as they strive to create a new life in Canada.

WELCOME CENTRE / CENTRAL INTAKE
The Welcome Centre is a multi-purpose space that offers computer access and information / community referrals. This is the central area for all services at the Centre. Offers case management and speaks from a holistic approach that looks at all family's needs.

SETTLEMENT SERVICE
Provides confidential services at no cost to an individual, family and group basis; to newcomers and Canadian Citizens residing in the Niagara Peninsula.

Settlement Services Include:
* Information and documentation assistance pertaining to immigration, settlement and citizenship
* Orientation and workshops for newcomers
* Counselors provide service in several languages such as: English, French, Spanish, Arabic, Tagalog, Mandarin, Hungarian and Hebrew

For more information call 905-685-6589 ext 225

ENGLISH LANGUAGE INSTRUCTION
Language instruction for Newcomers to Canada (Literacy and Levels 1-6); ESL (English as a Second Language) in partnership with the Niagara District School Board

For more information call 905-685-6589 ext 242

COMMUNITY CONNECTIONS:
As part of the initiative "Welcoming Communities", newcomers receive help to establish social and professional networks that will enable them to integrate into their community and to feel welcome. Canadian volunteers and immigrants participate together in social events, language and mentor-ship matches and conversation circles to help immigrants develop language skills and knowledge of the community. The program helps newcomers to Canada make contacts with Canadian volunteers for cultural exchange and professional support during the settlement process. This program is available in St.Catharines, Niagara Falls and Welland.

For more information call 905-685-6589 ext 228

YOUTH SERVICES
Offers many opportunities for young immigrants aged 13 to 24 years to make friends, learn more about their community and participate in various activities such as youth group, cooking classes, sports and arts. Provides support to young people including: application for admission to university or college, tutors, resumes, how to find a job, educational workshops, finding volunteer work in the community etc.

For more information call 905-685-6589 ext 243

SKILLS TRAINING
Programs such as Health and Safety, Customer Service, Small Business, Computer Training is provided on an on-going basis

For more information call 905-685-6589 ext 226

JOB SEARCH PROGRAM (JSW)
An Employment Assessment Program which helps to create an Employment Action Plan. Offer one-on-one assistance and many workshops and sessions to choose from. Call to book an Employment Assessment

For more information call 905-685-6589 ext 231

CARE FOR NEWCOMER CHILDREN (COMBINED CARE)
Long term care offered from September through June for parents attending the Centre's LINC/ESL classes. This care is provided to children from the ages of 6 months - 6 years of age.
Short term care is available throughout the year for children from the ages of 6 months - 12 months, whose parents may be attending a workshop or appointment offered here at the NFAMC.

RENTAL SPACE
Offers rooms for rent in the evenings and weekends. Robertson Hall is available for large groups and classrooms for small groups. The Hall has two floors and a full kitchen.

For more information, call 905-685-6589 ext 232

https://www.folk-arts.ca

generalenquiries@folk-arts.ca

Office: 905-685-6589

Mon-Fri 8:30 am-4:30 pm

Niagara Golden Age Club

Niagara on the Lake Community Centre, 14 Anderson Lane
Niagara-On-The-Lake, ON
L0S 1J0

A club for seniors. Activities include cards and coffee, pot lucks and catered lunches.

Office: 905-468-4386

Tue 12 noon-5 pm

Niagara Regional Native Centre - Health Outreach Worker

382 Airport Rd
Niagara-On-The-Lake, ON
L0S 1J0

Addresses the physical, mental, emotional and spiritual aspects of individuals. Provides individual support and advocacy services to those who are experiencing barriers to accessing the health care system. Offers active living programs (ie walking program) and workshops and other awareness events around various health issues. Provides assistance with:

  • OHIP
  • status card renewal
  • limited medical transportation
  • non-insured health benefits program of Health Canada
  • information regarding Medical Services Branch (Indian Affairs) medical coverage

https://www.nrnc.ca

how@nrnc.ca

Office: 905-688-6484

Fax: 905-688-4033

Mon-Thu 9 am-5 pm

Niagara Regional Native Centre - Life Long Care

382 Airport Rd
Niagara-On-The-Lake, ON
L0S 1J0

Provides services and care for people of all ages that have physical disabilities, serious health issues, or those who are frail and/or elderly. Provides assistance in the following areas:

  • Medical transportation services
  • Medical escorts
  • Referrals to community services and Friendship Centre programs
  • Preparing forms and applications
  • Congregate dining services (includes meal and activity)
  • Home visits/friendly visits
  • Security checks (in person or over the phone)
  • Caregiver Support services (respite and training)
  • Advocacy with community agencies
  • Access to cultural activities, traditional foods, ceremonies, Elders and Healers
  • Assistance with housing issues
  • Transitioning from the Ontario Disability Support Program (ODSP) to Old Age Pension
  • Locating a family doctor
  • Assist in obtaining medical equipment and supplies

https://www.nrnc.ca

Office: 905-688-6484

Fax: 905-688-4033

Mon-Thu 9 am-5 pm

Niagara Regional Native Centre

382 Airport Rd
Niagara-On-The-Lake, ON
L0S 1J0

Provides human services, social, cultural, recreational and educational programs to all Indigenous people. Provide a variety of services and referrals, in addition to diverse in-house programs.

https://www.nrnc.ca

reception@nrnc.ca

Office: 905-688-6484

Fax: 905-688-4033

Mon-Fri 9 am-5 pm * Evening Programs Mon-Thu

Niagara Sexual Assault Centre

Landmark Building; 43 Church St
Suite 503 St Catharines, ON
L2R 7E1

Provides support, individual and group counselling to women, men, victims/survivors of human trafficking and others who have experienced rape, sexual assault, incest and childhood sexual abuse * 24 hour crisis support line - offering support/information for recent or past rape, sexual assault and abuse

Individual/group counselling and theme-based workshops for survivors * Support also available for family and friends * Outreach counselling available at several locations throughout Niagara region including Niagara Falls, Fort Erie, Port Colborne, Welland and West Lincoln

Hospital Response Workers provide accompaniment, emotional support and advocacy for victims attending the St Catharines hospital for medical care and/or Sexual Assault Evidence Kit collection (up to 7 day post assault) * Information, accompaniment and referrals to other agencies also available during police investigation and court proceedings

Volunteer Program: Contact office for more information

Public speakers available for community groups and high schools on various topics including: Sexual assault awareness and prevention * Date rape * Sexual harassment * Childhood sexual abuse prevention * Self defence

Ongoing education program: * Child Assault Prevention (CAP) Program for grades 1-6 * Youth Issues Prevention Program for grades 7-8 * Film, handouts and interactive discussions

Workshops available for professionals who come into contact with survivors of sexual assault and/or their families

Member agency of Support Services Network for Male Survivors in Ontario (west region)

https://www.niagarasexualassaultcentre.com

carsa@sexualassaultniagara.org

Office: 905-682-7258

Crisis: 905-682-4584

Crisis: 905-329-4011

Fax: 905-682-2114

Administration Mon-Fri 9 am-4:30 pm * Crisis Support Line and Sex Trafficking Crisis Line Mon-Sun 24 hours

Niagara-on-the-Lake Newcomers Club


Niagara-On-The-Lake, ON

A non-profit women's organization whose members have relocated to Niagara-on-the-Lake within the past three years, or have had a life-changing event such as retirement, divorce, widowhood, or similar.

The Club provides social opportunities for members to make new friends and to familiarize and integrate them with their new community.

Club members can also join various interest groups such as bridge, book clubs, golf, gardening, etc. Monthly events are planned and members are encouraged to participate.

https://www.notlnewcomers.com

info@notlnewcomers.com

Check website for information
Dates: Sep-Jun

Niagara-on-the-Lake Public Library

10 Anderson Lane
Niagara-On-The-Lake, ON
L0S 1J0

Library circulation services based on books, ebooks, magazines, DVDs, audiobooks and databases. Regular children and adult programs, genealogy and historical research centre. Free public access to the Internet. Community Meeting Room available to rent.

Homebound Delivery Service, Interlibrary Loan, Virgil Lending Library, St Davids Library Lockers

https://www.notlpubliclibrary.org

notllibrary@gmail.com

Office: 905-468-2023

Fax: 905-468-3334

Mon-Thu 10 am-8 pm, Fri 10 am-5 pm, Sat-Sun 11 am-3 pm

Ontario. Members of Provincial Parliament - Provincial Constituency Office - Jeff Burch, Niagara Centre Riding - Port Colborne Office

92 Charlotte St
Port Colborne, ON
L3K 3E1

Advocacy and assistance with all Ontario provincial ministries and programs, for example, Ontario Works, ODSP, Health and Long Term Care * consultation on matters of local interest * congratulatory messages/scrolls for significant milestones * Powers of Attorney forms are available at this office.

Queen's Park Contact Information for all MPPs

Jeff Burch (NDP) MPP

https://www.jeffburchmpp.ca/

Office: 905-834-3629

Office: 416-325-7106

Wed 10 am-12:30 pm, 1:30 pm-4 pm

Ontario. Members of Provincial Parliament - Provincial Constituency Office - Jeff Burch, Niagara Centre Riding - Welland Office

60 King St
Unit 102 Welland, ON
L3B 6A4

Advocacy and assistance with all Ontario provincial ministries and programs, for example, Ontario Works, ODSP, Health and Long Term Care * consultation on matters of local interest * congratulatory messages/scrolls for significant milestones * Power of Attorney forms are available at this office

Queen's Park Contact Information for all MPPs

Jeff Burch (NDP) MPP

https://www.jeffburchmpp.ca/

Office: 905-732-6884

Office: 416-325-3990

Fax: Welland 905-732-9782 ; Queen's Park 416-325-3990

Tue-Fri 10 am-12:30 pm, 1:30 pm-4 pm

Ontario. Members of Provincial Parliament - Provincial Constituency Office - Jennie Stevens

209 Carlton St
B St Catharines, ON
L2R 1S1

Advocacy and assistance with all Ontario provincial ministries and programs, for example, Ontario Works, ODSP, Health and Long Term Care * consultation on matters of local interest * congratulatory messages/scrolls for significant milestones * Powers of Attorney forms are available at this office.

Queen's Park Contact Information for all MPPs

Jennifer (Jennie) Stevens (NDP) MPP

https://www.jenniestevens.ca

jstevens-co@ndp.on.ca

Office: 905-935-0018

Fax: 905-935-0191

Office Mon-Thu 10 am-12:30 pm, 1:30 pm-4 pm

Ontario. Members of Provincial Parliament - Provincial Constituency Office - Sam Oosterhoff

Beamsville Town Centre, 4961 King St E
Unit M1, 2nd Fl Lincoln, ON
L0R 1B0

Advocacy and assistance with all Ontario provincial ministries and programs, for example, Ontario Works, ODSP, Health and Long Term Care * consultation on matters of local interest * congratulatory messages/scrolls for significant milestones * Powers of Attorney forms are available at this office.

Queen's Park Contact Information for all MPPs

Sam Oosterhoff (PC) MPP

https://www.samoosterhoffmpp.ca

sam.oosterhoffco@pc.ola.org

Office: 905-563-1755

Toll Free: 1-800-665-3697

Fax: 905-563-1317

Mon-Fri 9 am-5 pm

Ontario. Members of Provincial Parliament - Provincial Constituency Office - Wayne Gates

6746 Morrison St
Unit 1 Niagara Falls, ON
L2E 6Z8

Advocacy and assistance with all Ontario provincial ministries and programs, for example, Ontario Works, ODSP, Health and Long Term Care * consultation on matters of local interest * congratulatory messages/scrolls for significant milestones * Powers of Attorney, Birth, Marriage and Death Certificate assistance and forms are available at this office.

Queen's Park Contact Information for all MPPs

Wayne Gates (NDP) MPP

https://www.waynegates.com

wgates-co@ndp.on.ca

Office: 905-357-0681

Fax: 905-357-9456

Mon-Fri 10 am-12:30 pm, 1:30 pm-4 pm

Ontario. Members of Provincial Parliament - Provincial Constituency Office - Wayne Gates

Douglas Heights Senior Centre; 265 High St
Fort Erie, ON
L2A 3R4

Advocacy and assistance with all Ontario provincial ministries and programs, for example, Ontario Works, ODSP, Health and Long Term Care * consultation on matters of local interest * congratulatory messages/scrolls for significant milestones * Powers of Attorney, Birth, Marriage and Death Certificate assistance and forms are available at this office.

Queen's Park Contact Information for all MPPs

Wayne Gates (NDP) MPP

https://www.waynegates.com

wgates.fe-co@ndp.on.ca

Office: 905-871-8868

Fax: 905-871-4717

Mon-Thu 1:30 pm-4 pm

Ontario. Ministry of Labour, Immigration, Training and Skills Development - Office of the Worker Advisor

Garden City Tower, 301 St Paul St
8th Fl St Catharines, ON
L2R 7R4

An independent agency of the Ministry of Labour. It is NOT a part of Workplace Safety and Insurance Board (WSIB) or the Ontario Labour Relations Board.

The office:

  • Provides free and confidential services (advice, education, representation) in workplace insurance matters (formerly called workers' compensation)
  • Provides free and confidential services (advice, education, representation) on occupational health and safety reprisal issues
  • Provides workplace insurance services to non-unionized workers and their survivors.Occupational health and safety reprisal services are provided to non-unionized workers
  • represents workers at the Workplace Safety and Insurance Board (WSIB), the Workplace Safety and Insurance Tribunal (WSIAT) and the Ontario Labour Relations Board (OLRB). Alternative dispute resolution is used to resolve cases when possible. The OWA also provides self-help information for workers to handle their own claims or applications where appropriate.

https://www.owa.gov.on.ca

owaweb@ontario.ca

Office: 905-704-3945

Toll Free: 1-800-414-4512

Fax: 905-704-3019

Mon-Fri 8:30 am-4:30 pm

Oonuhseh Niagara Native Homes Inc

2 Clark St, Unit 4
St Catharines, ON
L2R 5G2

A non-profit organization that provides affordable, income sensitive housing for people of First Nations ancestry.

https://onnh.ca/

ed.onnh@outlook.com

Office: 905-641-0094

Fax: 905-641-2995

Mon-Fri 8:30 am-4:30 pm

Open Arms of Jesus Outreach Ministry

60 Facer St
Side Door St Catharines, ON
L2M 5J1

A drop in centre providing the following services:

  • Phone(free long distance to Canada and USA) and Internet
  • Food bank (local community)
  • Individual and family Christian counselling/ addictions counselling
  • Funeral services for low income individuals
  • Visits for shut-ins and inmates
  • Advocacy for workers compensation, housing and programs including Ontario Works and Ontario Disability
  • Income tax preparation for low income individuals and families

openarmsofjesus@hotmail.com

Office: 289-271-1281

Mon-Fri 9 am-2 pm

Port Cares - Housing and Homelessness

92 Charlotte St
Port Colborne, ON
L3K 3E1

Provides a wide range of services on an individual case basis including:

  • advocacy
  • assistance with domestic abuse situations
  • addictions
  • emergency food
  • crisis situations
  • transportation
  • may offer financial assistance for emergency medical need
  • offer referrals for education and employment

The Housing Help services includes:

  • information for landlords and tenants
  • assisting clients and landlords with housing clients
  • supports in maintaining housing and transitional housing moving forward
  • program and information on rights and responsibilities of landlords and tenants

Other services include:

  • Koats for Kids
  • Give a Gift, Adopt-A-Family at Christmas
  • Back Packs for Back to School

Offers confidential one-on-one service to clients and refer when required. All services are free of charge.

https://www.portcares.ca

portcares@portcares.ca

Office: 905-834-3629

Fax: 905-834-5805

Mon-Fri 8:30 am-4:30 pm, by appointment

Port Colborne Public Library

310 King St
Port Colborne, ON
L3K 4H1

Public library services offering lending of:

  • books
  • magazines
  • newspapers
  • DVDs
  • downloadable ebooks and audiobooks
  • boardgames
  • video games
Also offers:
  • interlibrary loans
  • electronic resources onsite or from home
  • programming
  • art exhibits
  • Internet access and Wifi
  • visiting library service for those unable to visit the library due to short-term illness, physical disability, or age
  • sign and auditorium rental
  • photocopying, scanning and printing

https://www.portcolbornelibrary.org

library@portcolborne.ca

Office: 905-834-6512

Mon, Tue, Thu 9:30 am-8 pm * Wed, Fri, Sat 9:30 am-5 pm

Positive Living Niagara

120 Queenston St
St Catharines, ON
L2R 2Z3

COVID-19: Fully operational. No drop-ins accepted at this time. Call ahead to book an appointment.

Supports for people affected by or infected with HIV/AIDS * helps people remain independent in their own homes for as long as possible * referral to other community services

Provides:

  • education through the delivery of workshops, education sessions, resources and materials, speakers, peer education services
  • referral to qualified medical, dental, mental health and legal services
  • crisis intervention
  • support groups
  • friendly visiting
  • counselling services
  • community outreach
  • caregiver support
  • supportive housing
  • 24 hr, case management, 'to-your-door' home supports for community residents
  • immigrant/refugee, migrant worker, newcomer assistance, families, singles, or couples
  • StreetWorks-needle exchange
  • Safe Injection Site
  • Naloxone training
  • volunteer groups providing fundraising events
  • Public Health Nurse available Monday afternoons for HIV, Hep C and STI testing as well as wound care

On-site rapid HIV testing Tuesday mornings * Testing services also include Hep C, STI and pregnancy testing and teaching * Also provides wound and abscess care services * Tuesday afternoons a Hepatitis C Outreach Worker is available for education and referrals to the Hepatitis C Care Clinic

https://www.positivelivingniagara.com

info@positivelivingniagara.com

Office: 905-984-8684

StreetWorks Outreach Van: 905-328-6715

Toll Free: 1-800-773-9843

After Hours: 905-984-8684 ext 138

Fax: 905-988-1921

Main Office Mon-Fri 9 am-5 pm
Supportive Housing Mon-Sun 24 hours
StreetWorks Van Mon-Fri 6 pm-10:30 pm
HIV with Public Health Nurse Mon 1 pm-3 pm and in mobile van on Wed evenings

St Catharines (City of). Community, Recreation and Culture Services - Dunlop Drive Older Adult Centre

80 Dunlop Dr
St Catharines, ON
L2R 1A7

Community social and recreational drop-in centre for older adults.

Activities include:

  • Euchre, Duplicate Bridge, 500 Cards, Cribbage, Bid Euchre
  • Scrabble
  • Quilting
  • Badminton
  • Pickleball
  • Shuffleboard
  • Bingo
  • Darts
  • Painting
  • Chair Yoga
  • Essentrics
  • Zumba Gold
  • Walk Aerobics
  • Table Tennis
Available (during regular operating hours) as a warming centre or cooling centre during extreme temperature events.

https://www.stcatharines.ca/en/playin/DunlopDriveCentreforolderadults.asp

Office: 905-685-6668

Hours vary

St Catharines (City of). Community, Recreation and Culture Services - West St Catharines Older Adult Centre

117 Chetwood St
St Catharines, ON
L2S 2B1

Community recreational drop-in centre for older adults * activities include:

  • Fit for Function (Fitness Class)
  • Chair Yoga
  • Bingo
  • Rug Hooking
  • Painting
  • Zumba Gold
  • Euchre
  • Resistance Fitness
  • Line Dancing
  • Yarn Lovers
  • Maximize Mobility
  • Balance and Core

https://www.stcatharines.ca

Office: 905-684-0993

Hours vary

St Catharines and District Newcomers Club


St Catharines, ON

COVID-19: Some activities held via Zoom or outside at Jaycee Park. Most activities will resume in September 2022 in compliance with public health guidelines.

A group designed to provide social connections for residents new to the Niagara Region. Group motto "Our purpose is friendship"

htps://noscad.ca

newcomersstc@gmail.com

Email for information

St Catharines Public Library

425 Carlton St
St Catharines, ON
L2M 4W8

A public lending library offering a collection of books, newspapers, magazines, DVDs, CDs. Collection also includes digital/downloadable audio books, e-books, downloadable music and magazines and full text electronic databases.

Provides internet access; WiFi; reference and inter-library loan services; computer training; programs for children, teens/tweens and adults; meeting room facilities and equipment rentals; and visiting library service to housebound individuals.

https://www.myscpl.ca

info@myscpl.ca

Mon-Thu 9 am-8 pm, Fri-Sat 9 am-5 pm, Sun 12 noon-5 pm,

St Catharines Public Library

23 Brock St
St Catharines, ON
L2N 5E1

A public lending library offering a collection of books, newspapers, magazines, DVDs, CDs. Collection also includes digital/downloadable audio books, e-books, downloadable music and magazines and full text electronic databases.

Provides internet access; WiFi; reference and inter-library loan services; computer training; programs for children, teens/tweens and adults; meeting room facilities and equipment rentals; and visiting library service to housebound individuals.

https://www.myscpl.ca

info@myscpl.ca

Mon-Thu 9 am-7:30 pm, Fri-Sat 9 am-4:30 pm
Staffed Mon, Tue, Fri 10 am-3 pm * Wed unstaffed, Thu 3 pm-7 pm, Sat 11 am-4 pm

St Catharines Public Library

149 Hartzel Rd
St Catharines, ON
L2P 1N6

A public lending library offering a collection of books, newspapers, magazines, DVDs, CDs. Collection also includes digital/downloadable audio books, e-books, downloadable music and magazines and full text electronic databases.

Provides internet access; WiFi; reference and inter-library loan services; computer training; programs for children, teens/tweens and adults; meeting room facilities and equipment rentals; and visiting library service to housebound individuals.

https://www.myscpl.ca

info@myscpl.ca

Mon-Wed 9 am-8 pm, Thu-Sat 9 am-5 pm

St Catharines Public Library - St Catharines Public Library - Central Library

54 Church St
St Catharines, ON
L2R 7K2

Public lending library offering a collection of books, newspapers, magazines, DVDs, CDs, video games, microfilm, microfiche, and local history material. Also offer digital/downloadable audio books, e-books, music, magazines as well as access to electronic full text databases.

Provides internet access; WiFi; reference and inter-library loan services; computer training; programs for children, teens/tweens and adults; meeting room facilities and equipment rentals; and visiting library service to housebound individuals.

Available (during regular operating hours) as a warming centre when temperatures are exceptionally cold.

https://www.myscpl.ca

info@myscpl.ca

Office: 905-688-6103

Fax: 905-688-6292

Mon-Thu 9 am-8 pm, Fri-Sat 9 am-5 pm

Thorold Public Library

14 Ormond St N
Thorold, ON
L2V 1Y8

Public library providing educational and recreational materials (books, videos, magazines, CD's, eBooks and internet access) for use free of charge.

The Library also provides programs for all ages such as Baby Time, Story Time, Adult Craft Night, Book Club, etc.
Please see the Library's program guide online and e-Resources webpage for more information.

https://www.thoroldpubliclibrary.ca

info@thoroldpubliclibrary.ca

Office: 905-227-2581

Mon-Thu 10 am-8 pm, Fri-Sat 10 am-5 pm

Thorold Senior Citizens Association - Community Produce Pop-Up Market

8 Carleton St S
Thorold, ON
L2V 5C2

Pop-up market

thoroldseniorscentre@gmail.com

Second and fourth Sat of the month 8:30 am-1:30 pm

Thorold Senior Citizens Association

8 Carleton St S
Thorold, ON
L2V 5C2

Community recreational drop-in centre for seniors

Activities include:

  • billiards
  • morning exercise classes
  • computer training
  • library and computers

https://www.thoroldseniors.ca/

thoroldseniorscentre@gmail.com

Office: 905-227-2161

Mon-Fri 8:30 am-4 pm

Wainfleet Township Public Library

31909 Park St
Wainfleet, ON
L0S 1V0

Public library providing a full range of library collections and services including: print, non-print and electronic resources; Internet access; reference and interlibrary loan services; computer training; meeting room facilities; equipment rentals; adult, young adult and children's programs.

https://www.wainfleetlibrary.ca

Office: 905-899-1277

Fax: 905-899-2495

Mon, Thu 10 am-8 pm * Tue, Wed, Fri 10 am-5 pm * Sat 10 am-2 pm

Welland Heritage Council and Multicultural Centre

26 East Main St
Welland, ON
L3B 3W3

  • Needs assessment and Information and referral to community and social services
  • Help filling out government forms including housing and immigration sponsorship forms
  • Assistance for privately sponsored refugees and their sponsors
  • Workshops on Canadian culture and lifestyle
  • English as a Second Language -- English for Life and Work in Canada
  • Legal assistance with all immigration documents
  • Assistance with foreign credential recognition and re-entering career in Canada, loan information
  • Offers a variety of positions for volunteers

http://www.wellandheritagecouncil.com

info@wellandheritagecouncil.com

Office: 905-732-5337

Toll Free: 1-888-764-9041

Fax: 905-732-0212

Mon-Fri 8:30 am-4:30 pm * Emergency appointments Wed 4:30 pm-6 pm

Welland Public Library

315 Southworth St
Welland, ON
L3B 1Z8

Public library offering borrowing of books, CDs, DVDs, audio books, and large-print books. Also offering teen and children's programs. Reference and research materials, newspapers, magazines, inter-library loan service, photocopy machine available. Free Public Internet Access. Downloadable eBooks, eAudiobooks and Music available through the library's website.

https://www.wellandlibrary.ca/

info@wellandlibrary.ca

Office: 905-734-6210 ext 2501

Mon-Thu 4 pm-8 pm, Sat 11 am-3 pm

Welland Public Library

Seaway Mall, 800 Niagara St
Welland, ON
L3C 5Z4

A public library offering borrowing of print and audio, access to public computers and programs for all ages.

https://www.wellandlibrary.ca/

info@wellandlibrary.ca

Office: 905-734-6210 ext 2518

Mon-Thu 9 am-8 pm, Fri-Sat 9 am-5 pm

Welland Public Library

50 The Boardwalk
Welland, ON
L3B 6J1

A public library offering borrowing of books, CDs, DVDs, audio books, and large-print books. Also offering adult, teen and children's programs. Reference and research materials, government documents, newspapers, magazines, local history collection, inter-library loan service, photocopy and fax machine are available. Free Public Internet Access. Downloadable eBooks, eAudiobooks and Music available through the library's website.

Home delivery of reading materials is available to shut-in patrons - Contact the outreach service for the information.

Available (during regular operating hours) as a warming centre when temperatures drop below -15ºC and as a cooling centre when temperatures reach 30ºC.

https://www.wellandlibrary.ca/

info@wellandlibrary.ca

Office: 905-734-6210 ext 2521

Fax: 905-734-8955

Mon-Thu 9 am-8 pm, Fri 9 am-6 pm, Sat 9 am-5 pm, Sun 1 pm-5 pm

West Lincoln Public Library - West Lincoln Public Library, Caistorville Branch

9549 York St
West Lincoln, ON
N0A 1C0

Lending library service of books, magazines, DVDs and audio books. Free internet access is available.

https://www.westlincolnlibrary.ca

info@westlincolnlibrary.ca

Office: 905-692-4290

Tue-Wed 5 pm-8 pm, Fri-Sat 10 am-5 pm

West Lincoln Public Library - West Lincoln Public Library, Smithville Branch

177 West St
West Lincoln, ON
L0R 2A0

Lending library service of books, magazines, DVDs and books on CD. Programming for babies, youth, teens, adults and seniors. Free internet access is available.

https://www.westlincolnlibrary.ca

info@westlincolnlibrary.ca

Office: 905-957-3756

Mon, Fri 3 pm-8 pm * Tue-Thu, Sat 10 am-5 pm

West Lincoln Public Library - West Lincoln Public Library, Wellandport Branch

5042 Canborough Rd
West Lincoln, ON
L0R 2J0

Lending library service of books, magazines, DVD's, pickleball, tennis and badminton equipment. Seed library. Indigenous healing garden. Wireless Internet. Programs include book clubs, preschool reading readiness, garden clubs and one to one technology tutoring.

https://www.westlincolnlibrary.ca

info@westlincolnlibrary.ca

Office: 905-386-6792

Tue, Thu 5 pm-8 pm * Wed, Sat 10 am-5 pm

West Niagara Palliative Care Services - Rose Cottage Visiting Volunteers

4289 Hixon St
Beamsville, ON
L0R 1B0

A registered charity providing home hospice support services to those facing life-limiting and progressive conditions in the West Niagara region. Volunteers build relationships with their clients and caregivers, providing the support that they crave. All volunteers complete the Hospice Palliative Care Ontario (HPCO) education program and a vulnerable sector police check.

All programs are offered free of charge and include: Visiting Volunteer Program, Caregiver Program, Tele-visit Program, A Hand Along the Way Bereavement Program, Care Package Delivery Program, and Legacy Program.

http://www.rosecottagevolunteers.com

info.rcvv@gmail.com

Office: 289-566-9588

Mon-Fri 9 am-4 pm

YMCA of Niagara - Immigrant Services

285 Bunting Rd
St Catharines, ON
L2M 7T9

Newcomer Information Centre -- Multilingual staff provide up-to-date information and refer clients to various programs throughout the Niagara Region. Immigrants will receive an orientation to available services and workshops on topics related to their settlement needs.

Clients are welcome to use computers, photocopiers, printers and telephones. Contact 905-684-3500 ext 450 or scnic@niagara.ymca.ca for details.

Coordinated Language Assessment and Referral Centre -- Eligibility screening, language skills assessment and referral to government-funded English language programs including Language Instruction for Newcomers to Canada (LINC), LINC Home Study, English as a Second Language (ESL) programs, Enhanced Language Training (ELT), Occupation-Specific Language Training (OSLT), and Specialized Language Training (SLT)

Settlement Workers In Schools -- A link between newcomer families, schools and the community, explain essential school information to newcomers and refer them to appropriate school staff, facilitate the settlement of newcomers and inform them about services and programs. Services offered are primarily information and referral. Contact Rohaina Saqib at 905-684-3500 ext 437 or rohaina.saqib@niagara.ymca.ca. Program can also be accessed by requesting SWIS support from the principal of the school the student is attending.

https://www.ymcaofniagara.org

scemployment@niagara.ymca.ca

Office: 905-684-3500

Fax: 905-688-9629

Mon-Fri 8 am-5:30 pm

YMCA of Niagara - Immigrant Services

8123 Lundy's Lane, Unit 6, Unit 14 and 15
Niagara Falls, ON
L2H 1H3

Newcomer Information Centre -- Multilingual staff provide up-to-date information and refer clients to various programs throughout the Niagara Region. Immigrants will receive an orientation to available services and workshops on topics related to their settlement needs.

Clients are welcome to use computers, photocopiers, printers and telephones. Contact 905-684-3500 ext 450 or scnic@niagara.ymca.ca for details.

Coordinated Language Assessment and Referral Centre -- Eligibility screening, language skills assessment and referral to government-funded English language programs including Language Instruction for Newcomers to Canada (LINC), LINC Home Study, English as a Second Language (ESL) programs, Enhanced Language Training (ELT), Occupation-Specific Language Training (OSLT), and Specialized Language Training (SLT)

Settlement Workers In Schools -- A link between newcomer families, schools and the community, explain essential school information to newcomers and refer them to appropriate school staff, facilitate the settlement of newcomers and inform them about services and programs. Services offered are primarily information and referral. Contact Rohaina Saqib at 905-684-3500 ext 437 or rohaina.saqib@niagara.ymca.ca. Program can also be accessed by requesting SWIS support from the principal of the school the student is attending.

https://www.ymcaofniagara.org

nfemployment@niagara.ymca.ca

Office: 289-296-8400

Fax: 289-296-9752

Mon-Fri 8 am-4:30 pm