Health & Wellness (Display All)
- Abuse/Violence Related Support
- Addictions Support
- Bereavement Support
- Condition Specific Care and Health/Disability Support Groups
- Dementia/Alzheimer Supports and Services
- Falls Prevention Programs/Education
- Hospitals and Diagnostic Imaging/Radiology
- Home Health Care, Palliative Care, Respite Care and Homemaker Assistance
- Mental Health Services and Adult Protective Services
- Physiotherapy Programs and Rehabilitation
- Physician Referrals and Medical Information Services
- Podiatry/Foot Care
- Walk-In Medical Clinics
- Warmlines and Crisis Lines
- Wellness Programs
Local Community Leisure Guides in Niagara
Community Safety
Automobile Protection Association
2 Carlton StSuite 1319 Toronto, ONM5B 1J3
Consumer information and advocacy regarding automotive industry
- free legal advice to members, nonmembers receive basic information
- publishes Lemon Aid -- guide to new and used car recommendations, defects and re-calls
Office: 416-204-1444
Office -- Mon-Fri 9 am-12 noon, 1:00 pm-4:30 pm
Bethlehem Housing and Support Services - Violence Against Women Services
58 Welland Ave St Catharines, ONL2R 2M5
Assists women who have experienced abuse during the course of their lives. Abuse may have occurred during a past relationship or it may be an ongoing concern in a current relationship.
Community Support Workers meet with participants and offer supports including safety planning, referrals to emergency shelters, advocacy, and accompaniment.
Operates from a feminist perspective which includes empowerment, re-affirmation, support, and advocacy, while maintaining a non-judgmental approach.
Support services include:
- Short-term, supportive counselling for women in the community
- Development of safety strategies or plans for women and their children
- Provision of information on rights, options, and available services
- Referrals or linking women to appropriate services
- Cultural interpretation
- Advocacy with other agencies (i.e. legal, financial, etc.)
https://www.bethlehemhousing.ca
intake@bethlehemhousing.caIntake Support Worker: 905-641-1660 ext 227
Fax: 905-684-1666
Call for information
Birchway Niagara
8903 McLeod Rd Niagara Falls, ONL2H 3S6
Provides shelter and services for women and children experiencing abuse. Services include:
- 24-hour support line (call or text - 905-356-5800)
- Counselling and emotional support for women and children/youth who are being or who have been abused
- Development of safety plans
- Transitional and housing support
- Public education programs
- Referrals
Services are available on an in-shelter or office visit basis.info@birchway.ca
Office: 905-356-3933
Crisis: 905-356-5800
Administration Mon-Thu 9 am-5 pm, Fri 9 am-1 pm
Support Line/Shelter Services Mon-Sun 24 hours
Canada. Members of Parliament - Federal Services to Constituents, Niagara Centre Electoral District - Welland Office
136 East Main StUnit 103 Welland, ONL3B 3W6
COVID-19: Office is closed to the public for in-person appointments. Staff are working remotely to continue assisting residents. Please call the office and leave a message or email and someone will get back to you as soon as possible.
Constituency office of elected Federal representative * Vance Badawey is a member of the Liberal Party
Provides advice, information and assistance on all Federal Programs * This office will provide guidance with filling out government forms * No postage is required when writing to a Member of Parliament
Can arrange for greetings from the Queen for anniversaries of 60 years or more, and birthdays of 100 years or more (in five-year increments).
https://vancebadawey.libparl.ca
vance.badawey@parl.gc.caOffice: 905-788-2204
Fax: 905-788-0071
Tue-Fri 9:30 am-4:30 pm
Canada. Members of Parliament - Federal Services to Constituents, Niagara Falls Federal Electoral District - Fort Erie Office
48 Jarvis St Fort Erie, ONL2A 2S3
Constituency office of the elected Federal representative. * Tony Baldinelli, member of Conservative Party
Provides advice, information and assistance on all Federal Programs * No postage is required when writing to a Member of Parliament
Can arrange for greetings from the Queen for anniversaries of 60 years or more, and birthdays of 100 years or more (in five-year increments).
Office: 905-871-9991
Fax: 905-871-5046
Tue-Fri 9:30 am-1 pm, 2 pm-5 pm by appointment
Canada. Members of Parliament - Federal Services to Constituents, Niagara Falls Federal Electoral District - Niagara Falls Office
4056 Dorchester Rd Niagara Falls, ONN2E 6M9
Constituency office of the elected Federal representative. * Tony Baldinelli, member of Conservative Party
Provides advice, information and assistance on all Federal Programs * No postage is required when writing to a Member of Parliament
Can arrange for greetings from the Queen for anniversaries of 60 years or more, and birthdays of 100 years or more (in five-year increments).
Office: 905-353-9590
Fax: 905-353-9588
Mon-Fri 9 am-4:30 pm by appointment
Canada. Members of Parliament - Federal Services to Constituents, Niagara West - Federal Electoral District
4994 King St Lincoln, ONL0R 1B0
Constituency office of elected Federal representative * Dean Allison is a member of the Conservative Party
Provides advice, information and assistance on all Federal Programs * This office will assist with completing government forms * No postage is required when writing to a Member of Parliament
Can arrange for greetings from the Queen for anniversaries of 60 years or more, and birthdays of 100 years or more (in five-year increments).
Office: 905-563-7900
Toll Free: 1-877-563-7900
Fax: 905-563-7500
Mon-Fri 9:30 am-4 pm
Canada. Members of Parliament - Federal Services to Constituents, St Catharines Federal Electoral District
61 Geneva StUnit 1 St Catharines, ONL2M 4M6
Constituency office of elected Federal representative * Chris Bittle is a member of the Liberal Party
Provides advice, information and assistance on all Federal Programs * This office will assist with completing government forms * No postage is required when writing to a Member of Parliament
Can arrange for greetings from the Prime Minster for anniversaries 25 year or more, and birthdays of 65 years or more (in five-year increments), greetings from the Governor General for anniversaries of 50 years or more, and birthdays of 90 years or more (in five-year increments), and from the Queen for anniversaries of 60 years or more, and birthdays of 100 years or more (in five-year increments).
Office: 905-934-6767
Toll Free: 1-866-784-8518
Fax: 905-934-1577
Mon-Fri 9 am-5 pm
Centre de santé communautaire Hamilton / Niagara, Centre de santé communautaire Niagara - Counselling and Community Initiatives
810 East Main St Welland, ONL3B 3Y4
COVID-19: Adult mental health services appointment offered through telephone or OTN for CSCHN clients.
Children's Mental Health Program:
A wide variety of services are available to assist children, youth and families coping with mild to moderate mental health issues. Individualized assessment, counselling, case management and follow-up services are available to French-speaking children who have been exposed both directly and indirectly to some form of trauma such as violence, abuse, intimidation, war or torture.
The Service Coordination Program provides assistance to children and youth who require specialized mental health services that are currently not available in French. Services in this program may include: accompaniments and interpretation services, assisting English-speaking mental health professionals in the development of case plans for French-speaking clients, carrying out client assessments, counselling/treatment and case management services as agreed upon and in collaboration with the English-speaking service provider.
Adult Counselling Services:
Counselling services for those facing issues such as depression, bereavement, relationship difficulties with children etc.
Provides counselling and transitional support services for individuals identifying as women and for women who have been or are currently victims of abuse and/or sexual abuse. Also offering services for men who have been victims of abuse and/or sexual abuse during their childhood. Practical assistance such as accompaniments to lawyers' appointments, referrals to shelters or other housing options and safety planning are available. Off site services may be available to abusive partners through the Partner Abuse Response (PAR) program.
The CSC also partners with a 24 hour French Language Crisis line for victims of woman abuse "Femaide" 1-877-336-2433 1-877-FEMAIDE.
Office: 905-734-1141
Crisis : 1-877-336-2433 (1-877-FEMAIDE)
Toll Free: 1-866-885-5947
Fax: 905-734-1678
Mon-Fri 9 am-5 pm
CLEO
180 Dundas St WSuite 506 Toronto, ONM5G 1Z8
Community Legal Education Ontario
Legal information available online and in print on income assistance, tenant law, refugee and immigration law, employment law, family law, domestic and elder abuse, debt and consumer rights and collection agencies, health and disability, some criminal issues
- ESL resources for teachers
- most publications available in French
CLEO Connect, cleoconnect.ca -- provides public legal education and information to help community workers assist clients with legal problems
- free training, tools and resources including webinars, podcasts, and research
Funded by Legal Aid Ontario, the Law Foundation of Ontario and Department of Justice Canadainfo@cleo.on.ca
Office: 416-408-4420
Fax: 416-408-4424
Mon-Fri 9 am-5 pm
Community Care, St Catharines and Thorold - Housing Help Centre
129 Church St St Catharines, ONL2R 3E2
Provides a free and confidential housing referral and consultation service.
Helps with:
- assistance and information to help solve housing problems
- people who are homeless or at risk of being homeless to find and maintain permanent accommodation within the local community
- landlords to find tenants and helps to resolve conflicts between landlords and tenants
- basic information on the Residential Tenancies Act
- money management - trusteeship service (including youth 16-24)
- regional identification clinic
https://www.communitycarestca.ca
hhc@communitycarestca.caOffice: 905-984-8955
Fax: 905-984-8838
Mon-Fri 9 am-3 pm
Crime Stoppers of Niagara
198 Cushman RdUnit 2 St Catharines, ONL2M 6T3
A program run by volunteers and that is NOT a part of the police. Information supplied to police through this community involvement assists in both solving and preventing crime.
While the fastest and most effective way to report a crime is by calling police directly, Crime Stoppers offers a method of reporting that guarantees anonymity.
Callers to Crime Stoppers can neither be asked nor subpoenaed to appear in court when they supply information to Crime Stoppers.
Cash rewards of up to $2000 are offered to persons who call the program with information that leads to an arrest.
Information can be supplied to Crime Stoppers of Niagara through encrypted web tips or phone tips.
Elder Abuse Program: Providing education to the community and cross sector service industry regarding elder abuse, as well as frauds and scams. Providing a connection to community partners that assist with concerns of elder abuse.
https://www.crimestoppersniagara.ca
Toll Free: 1-800-222-8477
Mon-Sun 24 hours
Design for A New Tomorrow
60 James StSuite 502 St Catharines, ONL2R 7E7
Support individuals who have experienced abuse in intimate adult relationships in their journey towards healthy self-directed lives and respectful relationships.
A community based program funded by the Ministry of Children, Community and Social Services which provides individual and group counselling to enable women to become non-victims of physical or mental abuse. Participates in the Coalition to End Violence Against Women, which promotes and facilitates a coordinated community response to the abatement of violence against women.
* public education * intervention * treatment * follow-up * counselling * women's group
The Partner Assault Response Program in partnership with the Family Counselling Centre) * Funded by the Ministry of the Attorney General * for individuals who have been abusive to their partners and are committed to change * Individuals who are ordered by the court to attend the program in response to a criminal charge involving domestic violence * Sliding fee schedule for service
Neighbours, Friend and Families Campaign - raises awareness of the signs of woman abuse. Speakers are available, please contact the office.
https://www.design4newtomorrow.ca
dfnt@dfnt.caOffice: 905-684-1223 ext 1
Fax: 905-684-8067
Mon-Fri 8:30 am-4:30 pm
Financial Services Regulatory Authority of Ontario
25 Sheppard Ave WSuite 100 Toronto, ONM2N 6S6
Information and assistance on insurance (including life, health, property, disability, automobile), pension plans, loan and trust companies, deposit insurance, credit unions and caisses populaires, mortgage brokers, cooperatives
- regulates industry practices, companies, agents and adjusters
- protects interests of consumers, receives complaints
- dispute resolution services
- arm's length agency of Ontario Ministry of Finance
Call 416-250-1422, 1-800-268-7188
- provides compensation to people injured in automobile accidents when no automobile insurance exists to respond to the claim
Office: 416-250-7250
Toll Free: 1-800-668-0128
Mon-Fri 8 am-5 pm ; closed statutory holidays
Gillian's Place
15 Gibson Place St Catharines, ONL2R 0A3
Offer confidential, non-judgmental advice and support for women, non-binary individuals, and their children experiencing gender-based violence and abuse.
Services include:
- compassionate one-on-one and group counselling
- emergency accommodation and transportation
- safety planning
- child and youth programming
- violence prevention programs and education
- second-stage housing
- transitional housing and support
- legal advice and support
Women do not have to stay at the shelter to access any of the free, confidential services. The goal is to provide safety, support and empowerment to vulnerable women, Two-spirit, gender queer, trans and non-binary individuals in the community.development@gilliansplace.com
Administration : 905-684-4000
Crisis: 905-684-8331
Fundraising : 905-684-4000 ext 254
Fax: 1-866-617-7604
Mon-Sun 24 hours
Insurance Bureau of Canada - Consumer Information Centre
777 Bay StSuite 2400 Toronto, ONM5G 2C8
Handles questions and concerns about automobile, property and liability insurance
- information on loss prevention, safety tips
- presentations to community groups on insurance related topics
Office: 416-362-2031
Stop Insurance Crime: 1-877-422-8477
Toll Free: 1-844-227-5422
Fax: 416-361-5952
Mon-Fri 9 am-5 pm
Landlord's Self Help Centre
55 University Ave15th Fl Toronto, ONM5J 2H7
Community legal clinic and resource centre
- information, referrals and summary advice on housing issues from landlord's perspective
- educational tools
- law reform
- rental forms
- funded by Legal Aid
Office: 416-504-5190
Toll Free: 1-800-730-3218
Fax: 416-504-1932
Mon-Tue, Thu-Fri 9 am-5 pm
Law Society of Ontario - Law Society Referral Service
Osgoode Hall, 130 Queen St W Toronto, ONM5H 2N6
Online referral service -- www.findlegalhelp.ca
- telephone referrals for those in crisis or without internet access only
- referrals made to participating lawyer/paralegal
- lawyers/paralegals will provide up to one free half hour of consultation by telephone or in person
- fees for subsequent consultation or any legal work are negotiated with the lawyer/paralegal
Does not provide legal advicelsrs@lso.ca
Office: 1-855-947-5255
Hotline: 416-947-5255
Fax: 416-947-3924
TTY: 416-644-4886
Online -- Mon-Sun 24 hours; Crisis -- Mon-Fri 9 am-5 pm
Legal Aid Ontario - Legal Aid Ontario, Provincial Head Office
20 Dundas St WSuite 730 Toronto, ONM5G 2H1
COVID-19 -- offering remote and in-person services, check service updates on www.legalaid.on.ca/news/covid-19-update-on-our-client-services
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Free legal information, advice and other services
Legal Aid Certificates
- reimburses participating lawyers for services rendered on behalf of client
- client may have to agree to repay all or part of legal fees
- financial assessment required
- only granted for serious legal matters such as criminal, family or immigration and refugee law
Duty Counsel
- provides legal representation for low-income people appearing in court without a lawyer
- advice and information
- criminal, family and tenant cases
- mental health duty counsel for persons living in psychiatric facilities
Community Legal Clinics
- nonprofit independent and specialty legal centres funded by Legal Aid Ontario -- see separate entries
- legal assistance in areas such as housing law, social assistance and other income support programs
- client may be asked to contribute towards disbursements
Family Law Service Centres (FLSC)
- range of legal resources and support for family matters -- see separate entries
- located in Toronto Central, Toronto North, Newmarket, Brampton, Chatham and Sarnia
- Family Law Information Centres (FLICs) -- advice lawyer, located at certain courts
info@lao.on.ca
Office: 416-979-1446
Toll Free: Ontario-wide 1-800-668-8258; free from any pay phone, collect calls accepted
Fax: 416-979-8669
TTY: 416-598-8867; toll-free 1-866-641-8867
Mon-Fri 8 am-5 pm
Niagara (Region of). Community Services Department - Seniors Services - Seniors Community Programs: Niagara Gatekeepers Program
1815 Sir Isaac Brock Way Thorold, ONL2V 4T7
Phone line that anyone in the community can call to help connect at-risk older adults with programs and services. The Niagara Gatekeeper program works in collaboration with local partner agencies.
Referrals are made to the most appropriate partner agency. Upon consent from the older adult, the partner agency will provide education around local programs and assist in the coordination of referrals to a range of services and supports.
Services are intended to help individuals remain safe and independent at home for as long as possible. The referral line is confidential and callers may remain anonymous..
A senior showing the following signs may need assistance:
- difficulty communicating, including confusion, memory loss, becoming withdrawn, hostile or angry
- changes to personal appearance, including poor hygiene, grooming, wearing dirty or inappropriate clothing
- deteriorating home conditions, including extreme neglect or disrepair, bad odoiurs, excessive clutter, neglected pets, lack of food
- deteriorating health such as difficulty seeing, speaking or hearing, poor mobility or balance, recent falls, significant weigh loss, injuries or untreated wounds
- decreased ability to handle money or pay bills
- unusual transactions
- inability to cope with the recent loss of a spouse or family member, friend or pet
https://www.niagararegion.ca/living/seniors/gatekeepers.aspx
Office: 905-684-0968
Administration: 905-984-2621
Fax: 905-984-6409
Referral Line Mon-Sun 8:30 am-8:30 pm
Niagara Community Legal Clinic
8 Church St2nd Fl St Catharines, ONL2R 7A7
Provides summary legal advice, legal representation, and public education on legal matters.
Areas of law that the clinic deals with:
- Ontario Disability Support Program
- Workplace Safety and Insurance
- Issues with various government agencies
- Immigration and Refugee matters
- Ontario Works
- Employment Law
- Residential Tenancies Act
- Canada Pension Plan/Income Security Programs
- Consumer and Debt Problems
- Advice (free and not income tested)
- Wills and Powers of Attorney
- Advocacy
- Community Organizing
- Public Legal Education and Information
- Law Reform
- Representation before Courts and Tribunals
Satellite locations (by appointment only):
Canadian Mental Health Association
20 Jarvis Street, Fort Erie
Tuesdays
Community Care of St. Catharines & Thorold
19 Albert Street West, Thorold
Wednesdays
Port Cares
92 Charlotte Street, Port Colborne
Thursdays
Lighthouse Church
241 Elmwood, Crystal Beach
Thursdays
www.niagaracommunitylegalclinic.com
Office: 905-682-6635
Toll Free: 1-877-801-5956
Mon-Fri 8:30 am-12 noon
Niagara Community Legal Clinic
15 Burgar StSuite 100 Welland, ONL3B 2S6
Provides summary legal advice, legal representation, and public education on legal matters.
Areas of law that the clinic deals with:
- Ontario Disability Support Program
- Workplace Safety and Insurance
- Issues with various government agencies
- Immigration and Refugee matters
- Ontario Works
- Employment Law
- Residential Tenancies Act
- Canada Pension Plan/Income Security Programs
- Consumer and Debt Problems
- Advice (free and not income tested)
- Wills and Powers of Attorney
- Advocacy
- Community Organizing
- Public Legal Education and Information
- Law Reform
- Representation before Courts and Tribunals
Satellite locations (by appointment only):
Canadian Mental Health Association
20 Jarvis Street, Fort Erie
Tuesdays
Community Care of St. Catharines & Thorold
19 Albert Street West, Thorold
Wednesdays
Port Cares
92 Charlotte Street, Port Colborne
Thursdays
Lighthouse Church
241 Elmwood, Crystal Beach
Thursdays
www.niagaracommunitylegalclinic.com
Office: 905-682-6635
Toll Free: 1-877-801-5956
Mon-Fri 8:30 am-12 noon
Niagara Health - Sexual Assault / Domestic Violence Treatment Program
St Catharines Site, 1200 Fourth Ave St Catharines, ONL2S 0A9
Serves anyone reporting to an emergency department in the Niagara Region.
Provides 24 hour emergency medical care and crisis intervention to all individuals (male and female) who have been sexually assaulted or victims of domestic violence within the last 12 days. Services are provided through a specialized team sensitive to the needs of survivors. Options of care include emotional support, prophylactic treatment of sexually transmitted diseases, HIV post exposure prophylaxis, pregnancy prevention, and the collection of forensic evidence to assist in the legal process. Victims of domestic violence have options of medical treatment, documentation of injuries, safety planning and police involvement.
For emergency treatment, go to any emergency department in the Niagara Region. The Sexual Assault/Domestic Violence Treatment Program nurse will be paged.
Counselling Program: Offers short-term trauma counselling to recent victims (within 2 years of the assault/abuse) of sexual violence or intimate partner violence to individuals 16 years of age and older. A social worker is available to answer questions and/or determine eligibility for counselling services every Wednesday morning between 9 am-12 noon. Call for information.
https://www.niagarahealth.on.ca/site/sexual-assault-domestic-violence-treatment-program
Office: 905-378-4647 ext 45300
Emergency Medical Service Mon-Sun 24 hours * Counselling Intake Wed 9 am-12 noon
Niagara Regional Police Service
5700 Valley Way Niagara Falls, ONL2E 1X8
Provides policing and public safety services throughout the Region of Niagara.
For emergency assistance, dial 9-1-1. An operator will answer and request which service is required. Callers will then be connected to either the police, fire or ambulance service in their area. Please stay on the line until told to hang up. Let the operator control the conversation and answer all questions as much as possible. In emergency situations, help is on the way as information is being given.
Text with 9-1-1 service is available for members of the Deaf, hard of hearing or speech impaired (DHHSI) community. More information on this service is available by visiting www.textwith911.ca.
Police Record Checks can be done in person at any of the NRPS locations throughout the region. Police checks can also be done online.
Complaints against the police can be filed at any municipal, regional or provincial police station in Ontario, or with the Office of the Independent Police Review Director (OIPRD) by fax, through their website, in person or by mail.
Office: 905-688-4111 ext 1022200
Crisis: 9-1-1
Front Desk and Emergency Service Mon-Sun 24 hours
Niagara Regional Police Service
650 Gilmore Rd Fort Erie, ONL2A 5M4
Provides policing and public safety services throughout the Region of Niagara.
For emergency assistance, dial 9-1-1. An operator will answer and request which service is required. Callers will then be connected to either the police, fire or ambulance service in their area. Please stay on the line until told to hang up. Let the operator control the conversation and answer all questions as much as possible. In emergency situations, help is on the way as information is being given.
Text with 9-1-1 service is available for members of the Deaf, hard of hearing or speech impaired (DHHSI) community. More information on this service is available by visiting www.textwith911.ca.
Police Record Checks can be done in person at any of the NRPS locations throughout the region. Police checks can also be done online.
Complaints against the police can be filed at any municipal, regional or provincial police station in Ontario, or with the Office of the Independent Police Review Director (OIPRD) by fax, through their website, in person or by mail.
Office: 905-871-2300 ext 1022300
Crisis: 9-1-1
Front Desk Mon-Fri 9 am-1 pm, 2 pm-4 pmEmergency Service Mon-Sun 24 hours
Niagara Regional Police Service
45 Clarke St Grimsby, ONL3M 1Y5
Provides policing and public safety services throughout the Region of Niagara.
For emergency assistance, dial 9-1-1. An operator will answer and request which service is required. Callers will then be connected to either the police, fire or ambulance service in their area. Please stay on the line until told to hang up. Let the operator control the conversation and answer all questions as much as possible. In emergency situations, help is on the way as information is being given.
Text with 9-1-1 service is available for members of the Deaf, hard of hearing or speech impaired (DHHSI) community. More information on this service is available by visiting www.textwith911.ca.
Police Record Checks can be done in person at any of the NRPS locations throughout the region. Police checks can also be done online.
Complaints against the police can be filed at any municipal, regional or provincial police station in Ontario, or with the Office of the Independent Police Review Director (OIPRD) by fax, through their website, in person or by mail.
Office: 905-945-2211 ext 1025400
Crisis: 9-1-1
Front Desk Mon-Fri 8 am-2:30 pmEmergency Service Mon-Sun 24 hours
Niagara Regional Police Service
501 Fielden Ave Port Colborne, ONL3K 4T9
Provides policing and public safety services throughout the Region of Niagara.
For emergency assistance, dial 9-1-1. An operator will answer and request which service is required. Callers will then be connected to either the police, fire or ambulance service in their area. Please stay on the line until told to hang up. Let the operator control the conversation and answer all questions as much as possible. In emergency situations, help is on the way as information is being given.
Text with 9-1-1 service is available for members of the Deaf, hard of hearing or speech impaired (DHHSI) community. More information on this service is available by visiting www.textwith911.ca.
Police Record Checks can be done in person at any of the NRPS locations throughout the region. Police checks can also be done online.
Complaints against the police can be filed at any municipal, regional or provincial police station in Ontario, or with the Office of the Independent Police Review Director (OIPRD) by fax, through their website, in person or by mail.
Office: 905-735-7811 ext 1023200
Crisis: 9-1-1
Front Desk Mon-Fri 8 am-3 pmEmergency Service Mon-Sun 24 hours
Niagara Regional Police Service
198 Welland Ave St Catharines, ONL2R 2P3
Provides policing and public safety services throughout the Region of Niagara.
For emergency assistance, dial 9-1-1. An operator will answer and request which service is required. Callers will then be connected to either the police, fire or ambulance service in their area. Please stay on the line until told to hang up. Let the operator control the conversation and answer all questions as much as possible. In emergency situations, help is on the way as information is being given.
Text with 9-1-1 service is available for members of the Deaf, hard of hearing or speech impaired (DHHSI) community. More information on this service is available by visiting www.textwith911.ca.
Police Record Checks can be done in person at any of the NRPS locations throughout the region. Police checks can also be done online.
Complaints against the police can be filed at any municipal, regional or provincial police station in Ontario, or with the Office of the Independent Police Review Director (OIPRD) by fax, through their website, in person or by mail.
Office: 905-688-4111 ext 1024233
Crisis: 9-1-1
Front Desk Mon-Fri 7 am-8 pmEmergency Service Mon-Sun 24 hours
Niagara Regional Police Service
5 Lincoln St W Welland, ONL3C 5H9
Provides policing and public safety services throughout the Region of Niagara.
For emergency assistance, dial 9-1-1. An operator will answer and request which service is required. Callers will then be connected to either the police, fire or ambulance service in their area. Please stay on the line until told to hang up. Let the operator control the conversation and answer all questions as much as possible. In emergency situations, help is on the way as information is being given.
Text with 9-1-1 service is available for members of the Deaf, hard of hearing or speech impaired (DHHSI) community. More information on this service is available by visiting www.textwith911.ca.
Police Record Checks can be done in person at any of the NRPS locations throughout the region. Police checks can also be done online.
Complaints against the police can be filed at any municipal, regional or provincial police station in Ontario, or with the Office of the Independent Police Review Director (OIPRD) by fax, through their website, in person or by mail.
Office: 905-735-7811 ext 1023300
Crisis: 9-1-1
Front Desk Mon-Fri 7 am-8 pmEmergency Service Mon-Sun 24 hours
Niagara Sexual Assault Centre
Landmark Building; 43 Church StSuite 503 St Catharines, ONL2R 7E1
Provides support, individual and group counselling to women, men, victims/survivors of human trafficking and others who have experienced rape, sexual assault, incest and childhood sexual abuse * 24 hour crisis support line - offering support/information for recent or past rape, sexual assault and abuse
Individual/group counselling and theme-based workshops for survivors * Support also available for family and friends * Outreach counselling available at several locations throughout Niagara region including Niagara Falls, Fort Erie, Port Colborne, Welland and West Lincoln
Hospital Response Workers provide accompaniment, emotional support and advocacy for victims attending the St Catharines hospital for medical care and/or Sexual Assault Evidence Kit collection (up to 7 day post assault) * Information, accompaniment and referrals to other agencies also available during police investigation and court proceedings
Volunteer Program: Contact office for more information
Public speakers available for community groups and high schools on various topics including: Sexual assault awareness and prevention * Date rape * Sexual harassment * Childhood sexual abuse prevention * Self defence
Ongoing education program: * Child Assault Prevention (CAP) Program for grades 1-6 * Youth Issues Prevention Program for grades 7-8 * Film, handouts and interactive discussions
Workshops available for professionals who come into contact with survivors of sexual assault and/or their families
Member agency of Support Services Network for Male Survivors in Ontario (west region)
https://www.niagarasexualassaultcentre.com
carsa@sexualassaultniagara.orgOffice: 905-682-7258
Crisis: 905-682-4584
Crisis: 905-329-4011
Fax: 905-682-2114
Administration Mon-Fri 9 am-4:30 pm * Crisis Support Line and Sex Trafficking Crisis Line Mon-Sun 24 hours
OmbudService for Life and Health Insurance
Toronto, ON
Inquiries and complaints resolution for consumers of life and health insurance products and services including disability, employment health benefits, travel, and insurance investment products
- online insurance finder tool
- policy search assistance may be available in locating lost Canadian policies of deceased persons 3 months to 2 years following death -- call or visit website for details
- consumer publications
Office: 1-888-295-8112
TTY: 1-800-855-0511
Mon-Fri 9 am-5 pm
Ombudsman Ontario
483 Bay St10th Flr, South Tower Toronto, ONM5G 2C9
COVID-19 -- Office currently closed to in-person service
Children and Youth Unit will respond to calls from children and youth in care
Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures
- includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions
- Ontario universities and school boards
- child protection services (handled by the Children and Youth Unit -- see separate entry)
- French language services (handled by the French Language Services Unit -- see separate entry)
- municipalities (excluding matters handled by Ombudsman Toronto -- see separate entry)
Operates as an office of the provincial legislature, independent of the government and political partiesinfo@ombudsman.on.ca
Office: 416-586-3300
Fax: 1-866-863-2560
Toll Free: 1-800-263-1830
Fax: 416-586-3485
TTY: 1-866-411-4211
Mon-Fri 9 am-4:30 pm
Ontario Energy Board - Consumer Relations
2300 Yonge St27th Fl Toronto, ONM4P 1E4
Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities
- investigates potential violations and enforces regulations
- regulates rates charged to customers and regulates rebates to consumers
- online inquiry and complaint forms
- online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage
- Help for Low Income consumers -- summary of programs, www.oeb.ca/rates-and-your-bill/help-low-income-consumers
- consumer newsletters and brochures
- electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees
- for more details www.oeb.ca/newsroom/2017/ban-disconnection-homes-winter-customers-electricity-distributors-frequently-asked
Office: 416-314-2455
Toll Free: 1-877-632-2727
Fax: 416-440-7656
TTY: 416-544-5190
Mon-Fri 8:30 am-5 pm
Ontario Ministry of Municipal Affairs and Housing - Ontario Landlord and Tenant Board
Ellen Fairclough Bldg; 119 King St W6th Flr Hamilton, ONL8P 4Y7
The role of the Landlord and Tenant Board (LTB) is to:
- resolve disputes between landlords and tenants through mediation or adjudication
- resolve eviction applications from co-ops
- provide information to landlords and tenants about their rights and responsibilities under the Residential Tenancies Act (RTA)
The LTB's customer service officers process applications, schedule hearings, and provide information to the public about the Residential Tenancies Act. Customer service officers do not provide legal advice.
https://tribunalsontario.ca/ltb/
SO-ltb@ontario.caToll Free: 1-888-332-3234
TTY: 1-800-855-0511
Mon-Fri 8:30 am-5 pm
Ontario Motor Vehicle Industry Council
65 Overlea BlvdSuite 300 Toronto, ONM4H 1P1
Administer and enforces Motor Vehicle Dealers Act (MVDA)
- ensures registration of dealers and salespersons
- inspects dealerships
- receives consumer complaints
- conducts investigations and prosecutions
- administers the Motor Vehicle Dealers Compensation Fund
- consumer outreach and education
Office: 416-226-4500
Toll Free: 1-800-943-6002
Fax: 416-226-3208
Mon-Fri 9 am-5 pm
Ontario. Members of Provincial Parliament - Provincial Constituency Office - Jeff Burch, Niagara Centre Riding - Port Colborne Office
92 Charlotte St Port Colborne, ONL3K 3E1
Advocacy and assistance with all Ontario provincial ministries and programs, for example, Ontario Works, ODSP, Health and Long Term Care * consultation on matters of local interest * congratulatory messages/scrolls for significant milestones * Powers of Attorney forms are available at this office.
Queen's Park Contact Information for all MPPs
Jeff Burch (NDP) MPP
Office: 905-834-3629
Office: 416-325-7106
Wed 10 am-12:30 pm, 1:30 pm-4 pm
Ontario. Members of Provincial Parliament - Provincial Constituency Office - Jeff Burch, Niagara Centre Riding - Welland Office
60 King StUnit 102 Welland, ONL3B 6A4
Advocacy and assistance with all Ontario provincial ministries and programs, for example, Ontario Works, ODSP, Health and Long Term Care * consultation on matters of local interest * congratulatory messages/scrolls for significant milestones * Power of Attorney forms are available at this office
Queen's Park Contact Information for all MPPs
Jeff Burch (NDP) MPP
Office: 905-732-6884
Office: 416-325-3990
Fax: Welland 905-732-9782 ; Queen's Park 416-325-3990
Tue-Fri 10 am-12:30 pm, 1:30 pm-4 pm
Ontario. Members of Provincial Parliament - Provincial Constituency Office - Jennie Stevens
209 Carlton StB St Catharines, ONL2R 1S1
Advocacy and assistance with all Ontario provincial ministries and programs, for example, Ontario Works, ODSP, Health and Long Term Care * consultation on matters of local interest * congratulatory messages/scrolls for significant milestones * Powers of Attorney forms are available at this office.
Queen's Park Contact Information for all MPPs
Jennifer (Jennie) Stevens (NDP) MPP
Office: 905-935-0018
Fax: 905-935-0191
Office Mon-Thu 10 am-12:30 pm, 1:30 pm-4 pm
Ontario. Members of Provincial Parliament - Provincial Constituency Office - Sam Oosterhoff
Beamsville Town Centre; 4961 King St EUnit M1, 2nd Fl Lincoln, ONL0R 1B0
Advocacy and assistance with all Ontario provincial ministries and programs, for example, Ontario Works, ODSP, Health and Long Term Care * consultation on matters of local interest * congratulatory messages/scrolls for significant milestones * Powers of Attorney forms are available at this office.
Queen's Park Contact Information for all MPPs
Sam Oosterhoff (PC) MPP
https://www.samoosterhoffmpp.ca
sam.oosterhoffco@pc.ola.orgOffice: 905-563-1755
Toll Free: 1-800-665-3697
Fax: 905-563-1317
Mon-Fri 9:30 am-5 pm
Ontario. Members of Provincial Parliament - Provincial Constituency Office - Wayne Gates
6746 Morrison StUnit 1 Niagara Falls, ONL2E 6Z8
COVID-19: Do not walk-in. Call for service.
Advocacy and assistance with all Ontario provincial ministries and programs, for example, Ontario Works, ODSP, Health and Long Term Care * consultation on matters of local interest * congratulatory messages/scrolls for significant milestones * Powers of Attorney, Birth, Marriage and Death Certificate assistance and forms are available at this office.
Queen's Park Contact Information for all MPPs
Wayne Gates (NDP) MPP
Office: 905-357-0681
Fax: 905-357-9456
Mon-Fri 10 am-12:30 pm, 1:30 pm-4 pm
Ontario. Members of Provincial Parliament - Provincial Constituency Office - Wayne Gates
Douglas Heights Senior Centre; 265 High St Fort Erie, ONL2A 3R4
COVID-19: Do not walk-in. Call for service.
Advocacy and assistance with all Ontario provincial ministries and programs, for example, Ontario Works, ODSP, Health and Long Term Care * consultation on matters of local interest * congratulatory messages/scrolls for significant milestones * Powers of Attorney, Birth, Marriage and Death Certificate assistance and forms are available at this office.
Queen's Park Contact Information for all MPPs
Wayne Gates (NDP) MPP
Office: 905-871-8868
Fax: 905-871-4717
Mon-Fri 1:30 pm-4 pm, by appointment
Ontario. Ministry of Government and Consumer Services. Consumer Protection Ontario
Toronto, ON
Public information and advice on consumer rights and responsibilities, complaints and consumer protection legislation
- attempts to mediate complaints arising from regulated sectors of the marketplace, unfair business practices and from the sale of goods and services
- investigation and enforcement of consumer protection legislation
- public education and awareness programs, including online searchable business Consumer Beware List, https://www.consumerbewarelist.mgs.gov.on.ca/en/cbl/search
http://www.ontario.ca/consumer
consumer@ontario.caOffice: 416-326-8800
Toll Free: 1-800-889-9768
TTY: 416-229-6086
Mon-Fri 8:30 am-5 pm, taped information available Mon-Sun 24 hours
Ontario. Ministry of the Attorney General, Court Services - Family Law Information Centre, St Catharines
Robert S K Welch Courthouse; 59 Church St St Catharines, ONL2R 7N8
A walk-in service where you can find legal and non-legal information about separation and divorce and related family law issues, family justice services, alternative forms of dispute resolution, local community resources and court processes. The program is run cooperatively between the Ministry of the Attorney General, Legal Aid Ontario and AXIS Family Mediation.
Individuals can speak with a court customer service representative, an advice lawyer (for those not in court that day), and an Information and Referral Coordinator (IRC). Each of which are available at designated times to help you understand your family court/family law related needs and to make further referrals to appropriate services.
Services are available remotely. Clients in need of Mediation, Family Law Information, Legal Advice and the Mandatory Information Program can leave a voicemail at 289-241-9099 and FLIC staff will return their call ASAP. Clients can also email info@axisfamilymediation.com.
https://www.axisfamilymediation.com
info@axisfamilymediation.comOffice: 289-241-9099
Toll Free: 1-888-988-2947 (1-888-988-AXIS)
Mon-Thu 9 am-12 noon, 1 pm-4 pm
Ontario. Ministry of the Attorney General, Court Services - Family Law Information Centre, Welland
Welland Courthouse; 102 East Main St Welland, ONL3B 3W6
A walk-in service where you can find legal and non-legal information about separation and divorce and related family law issues, family justice services, alternative forms of dispute resolution, local community resources and court processes. The program is run cooperatively between the Ministry of the Attorney General, Legal Aid Ontario and AXIS Family Mediation.
Individuals can speak with a court customer service representative, an advice lawyer (for those not in court that day), and an Information and Referral Coordinator (IRC). Each of which are available at designated times to help you understand your family court/family law related needs and to make further referrals to appropriate services.
Services are available remotely. Clients in need of Mediation, Family Law Information, Legal Advice and the Mandatory Information Program can leave a voicemail at 905-735-0010 ext. 299 and FLIC staff will return their call ASAP. Clients can also email info@axisfamilymediation.com.
https://www.axisfamilymediation.com
info@axisfamilymediation.comOffice: 905-735-0010 ext 299
Mon, Wed, Fri 9 am- 12 noon, 1 pm-4 pm
Ontario. Ministry of the Attorney General, Court Services - Victim / Witness Assistance Program, St Catharines
Robert S K Welch Courthouse; 59 Church St St Catharines, ONL2R 7N8
Provides information and assistance to support participation in and understanding of the criminal court process
- services begin once police have laid charges and continue until the court case is over
- Information about victims' rights, the criminal justice process and their specific case (e.g., court dates)
- needs assessment and referrals to community agencies
- crisis intervention, emotional support, victim advocacy
- facilitates victim's input and liaises with Crown Attorneys, police, regarding bail, safety, resolution of charges, release conditions, publication bans, testimonial aids, trial preparation and court orientation
- information and support on Victim Impact Statements, Statement on Restitution
- facilitates access to court orders, such as bail conditions, probation orders, peace bonds
- debriefing and follow-up support
Vulnerable Victims and Family Fund -- financial and court-based supports to enable victims of crime and families of homicide victims to attend court
- travel arrangements and expenses
- language interpretation
- real-time captioning or other equipment for victims with disabilities
www.attorneygeneral.jus.gov.on.ca/english/ovss/programs.asp
Office: 905-685-2671
Fax: 905-685-2673
Mon-Fri 8:30 am-5 pm
Ontario. Ministry of the Attorney General, Court Services - Victim / Witness Assistance Program, Welland
Welland Courthouse; 102 East Main St Welland, ONL3B 3W6
Provides information and assistance to support participation in and understanding of the criminal court process
- services begin once police have laid charges and continue until the court case is over
- Information about victims' rights, the criminal justice process and their specific case (e.g., court dates)
- needs assessment and referrals to community agencies
- crisis intervention, emotional support, victim advocacy
- facilitates victim's input and liaises with Crown Attorneys, police, regarding bail, safety, resolution of charges, release conditions, publication bans, testimonial aids, trial preparation and court orientation
- information and support on Victim Impact Statements, Statement on Restitution
- facilitates access to court orders, such as bail conditions, probation orders, peace bonds
- debriefing and follow-up support
Vulnerable Victims and Family Fund -- financial and court-based supports to enable victims of crime and families of homicide victims to attend court
- travel arrangements and expenses
- language interpretation
- real-time captioning or other equipment for victims with disabilities
www.attorneygeneral.jus.gov.on.ca/english/ovss/programs.asp
Office: 905-735-4326
Mon-Fri 8:30 am-5 pm
Ontario. Ministry of the Attorney General, Hamilton Services - Office of the Public Guardian and Trustee
Ellen Fairclough Bldg; 119 King St W9th Flr Hamilton, ONL8P 4Y7
The Office of the Public Guardian and Trustee (OPGT) is part of the Ontario Ministry of the Attorney General. It delivers a range of services that safeguard the legal, personal, and financial interests of certain private individuals and estates and protects charitable property in Ontario.
Services include:
- conducting investigations of possible need for public guardianship
- managing financial affairs and making decisions about the personal care of those under public guardianship
- appointing private guardians of property
- arranging legal representation in capacity proceedings
- acting as litigation guardian or legal representative
- administering the estates of deceased Ontario residents
- protecting charitable property
www.attorneygeneral.jus.gov.on.ca/english/family/pgt
Office: 905-546-8300
Business Line: (905) 546-8300
Toll Free: 1-800-891-0502
Fax: 905-546-8301
TTY: 1-416-314-2687
Mon-Fri 8:30am-5pm
Pardons Canada - Information and Telephone Support Line
45 St Clair Ave WSuite 901 Toronto, ONM4V 1K9
A resource and telephone support line for individuals and organizations with concerns about the negative impacts of having a criminal record
- assists individuals who may be unemployed, have immigration problems, are young offenders or intellectually challenged
- offers individuals direct counselling about the removal of criminal records, legal information, referrals, and reference letters
Office : 416-929-6011
Toll Free: 1-877-929-6011
Fax: 416-929-3651
Mon-Fri 8:30 am-5 pm
Start Me Up Niagara - Homelessness Prevention
17 Gale Cres St Catharines, ONL2R 3K8
Individualized advocacy and support to maintain housing for those who have experienced chronic homelessness or at imminent risk of housing loss.
- Assistance with landlord disputes and negotiations
- Help accessing available community supports
- Strong relations with landlords to provide affordable housing
- Help accessing available community supports through partnerships (mental health and addictions)
- One on on individualized support and case management (life stabilization and independence)
https://www.startmeupniagara.ca
info@startmeupniagara.caOffice: 905-984-5310
Fax: 905-984-8949
Mon-Fri 9 am-12:30 noon, 1 pm-4 pm
Victim Services Niagara - Victim Crisis Assistance Ontario
Niagara Regional Police Services Headquarters, 5700 Valley Way Niagara Falls, ONL2E 1X8
On-site early intervention and crisis intervention * needs assessment * safety planning * referrals to community services and system navigation * enhanced support for vulnerable victims * assistance with applications to VQRP+
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to specific crimes including home safety, meals, transportation, basic necessities, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, and funeral expenses (homicide) * additional assistance for victims of human trafficking can include a storage locker, tattoo removal, and treatment at a recovery facility * no direct reimbursement to victims for support listed above * financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims (under 25yrs) and spouses of homicide victims
https://www.victimservicesniagara.on.ca
info@victimservicesniagara.comOffice: No public telephone number
Crisis: 905-682-2626
Fax: 289-248-1034
Mon-Sun 24 hours * Text + Chat Line Mon-Sun 9 am-9 pm