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Community Safety

Abuse/Violence Related Support

Bethlehem Housing and Support Services - Violence Against Women Services

58 Welland Ave
St Catharines, ON
L2R 2M5

Assists women who have experienced abuse during the course of their lives. Abuse may have occurred during a past relationship or it may be an ongoing concern in a current relationship.

Community Support Workers meet with participants and offer supports including safety planning, referrals to emergency shelters, advocacy, and accompaniment.

Operates from a feminist perspective which includes empowerment, re-affirmation, support, and advocacy, while maintaining a non-judgmental approach.

Support services include:

  • Short-term, supportive counselling for women in the community
  • Development of safety strategies or plans for women and their children
  • Provision of information on rights, options, and available services
  • Referrals or linking women to appropriate services
  • Cultural interpretation
  • Advocacy with other agencies (i.e. legal, financial, etc.)
Not a crisis service.



Intake Support Worker: 905-641-1660 ext 227

Fax: 905-684-1666

Call for information

Birchway Niagara

8903 McLeod Rd
Niagara Falls, ON
L2H 3S6

Provides shelter and services for women and children experiencing abuse. Services include:

  • 24-hour support line (call or text - 905-356-5800)
  • Counselling and emotional support for women and children/youth who are being or who have been abused
  • Development of safety plans
  • Transitional and housing support
  • Public education programs
  • Referrals
Family Court Support Worker Program -- information on the family court process * assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid) * referral to specialized services and supports in the community * safety planning * court accompaniment to proceedings when appropriate

Services are available on an in-shelter or office visit basis.



Office: 905-356-3933

Crisis: 905-356-5800

Administration Mon-Thu 9 am-5 pm, Fri 9 am-1 pm
Support Line/Shelter Services Mon-Sun 24 hours

Centre de santé communautaire Hamilton / Niagara, Centre de santé communautaire Niagara - Counselling and Community Initiatives

810 East Main St
Welland, ON
L3B 3Y4

COVID-19: Adult mental health services appointment offered through telephone or OTN for CSCHN clients.

Children's Mental Health Program:

A wide variety of services are available to assist children, youth and families coping with mild to moderate mental health issues. Individualized assessment, counselling, case management and follow-up services are available to French-speaking children who have been exposed both directly and indirectly to some form of trauma such as violence, abuse, intimidation, war or torture.

The Service Coordination Program provides assistance to children and youth who require specialized mental health services that are currently not available in French. Services in this program may include: accompaniments and interpretation services, assisting English-speaking mental health professionals in the development of case plans for French-speaking clients, carrying out client assessments, counselling/treatment and case management services as agreed upon and in collaboration with the English-speaking service provider.

Adult Counselling Services:

Counselling services for those facing issues such as depression, bereavement, relationship difficulties with children etc.

Provides counselling and transitional support services for individuals identifying as women and for women who have been or are currently victims of abuse and/or sexual abuse. Also offering services for men who have been victims of abuse and/or sexual abuse during their childhood. Practical assistance such as accompaniments to lawyers' appointments, referrals to shelters or other housing options and safety planning are available. Off site services may be available to abusive partners through the Partner Abuse Response (PAR) program.

The CSC also partners with a 24 hour French Language Crisis line for victims of woman abuse "Femaide" 1-877-336-2433 1-877-FEMAIDE.



Office: 905-734-1141

Crisis : 1-877-336-2433 (1-877-FEMAIDE)

Toll Free: 1-866-885-5947

Fax: 905-734-1678

Mon-Fri 9 am-5 pm

Design for A New Tomorrow

60 James St
Suite 502 St Catharines, ON
L2R 7E7

Support individuals who have experienced abuse in intimate adult relationships in their journey towards healthy self-directed lives and respectful relationships.

A community based program funded by the Ministry of Children, Community and Social Services which provides individual and group counselling to enable women to become non-victims of physical or mental abuse. Participates in the Coalition to End Violence Against Women, which promotes and facilitates a coordinated community response to the abatement of violence against women.

* public education * intervention * treatment * follow-up * counselling * women's group

The Partner Assault Response Program in partnership with the Family Counselling Centre) * Funded by the Ministry of the Attorney General * for individuals who have been abusive to their partners and are committed to change * Individuals who are ordered by the court to attend the program in response to a criminal charge involving domestic violence * Sliding fee schedule for service

Neighbours, Friend and Families Campaign - raises awareness of the signs of woman abuse. Speakers are available, please contact the office.



Office: 905-684-1223 ext 1

Fax: 905-684-8067

Mon-Fri 8:30 am-4:30 pm

Gillian's Place

15 Gibson Place
St Catharines, ON
L2R 0A3

Offer confidential, non-judgmental advice and support for women, non-binary individuals, and their children experiencing gender-based violence and abuse.

Services include:

  • compassionate one-on-one and group counselling
  • emergency accommodation and transportation
  • safety planning
  • child and youth programming
  • violence prevention programs and education
  • second-stage housing
  • transitional housing and support
  • legal advice and support
Family Court Support Worker Program -- -- information on the family court process * assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid) * referral to specialized services and supports in the community * safety planning * court accompaniment to proceedings when appropriate

Women do not have to stay at the shelter to access any of the free, confidential services. The goal is to provide safety, support and empowerment to vulnerable women, Two-spirit, gender queer, trans and non-binary individuals in the community.



Administration : 905-684-4000

Crisis: 905-684-8331

Fundraising : 905-684-4000 ext 254

Fax: 1-866-617-7604

Mon-Sun 24 hours

Niagara Health - Sexual Assault / Domestic Violence Treatment Program

St Catharines Site, 1200 Fourth Ave
St Catharines, ON
L2S 0A9

Serves anyone reporting to an emergency department in the Niagara Region.

Provides 24 hour emergency medical care and crisis intervention to all individuals (male and female) who have been sexually assaulted or victims of domestic violence within the last 12 days. Services are provided through a specialized team sensitive to the needs of survivors. Options of care include emotional support, prophylactic treatment of sexually transmitted diseases, HIV post exposure prophylaxis, pregnancy prevention, and the collection of forensic evidence to assist in the legal process. Victims of domestic violence have options of medical treatment, documentation of injuries, safety planning and police involvement.

For emergency treatment, go to any emergency department in the Niagara Region. The Sexual Assault/Domestic Violence Treatment Program nurse will be paged.

Counselling Program: Offers short-term trauma counselling to recent victims (within 2 years of the assault/abuse) of sexual violence or intimate partner violence to individuals 16 years of age and older. A social worker is available to answer questions and/or determine eligibility for counselling services every Wednesday morning between 9 am-12 noon. Call for information.


Office: 905-378-4647 ext 45300

Emergency Medical Service Mon-Sun 24 hours * Counselling Intake Wed 9 am-12 noon