Local Community Leisure Guides in Niagara

Frequently Asked Questions and Video Tour

Economic Prosperity

Big Brothers Big Sisters of Niagara - Nearly New Store

4311 Queen St
Niagara Falls, ON
L2E 2K9

A volunteer-run thrift shop that sells donated gently used clothing, small household items, books, toys and more at a reasonable cost. All proceeds benefit Big Brothers Big Sisters of Niagaras' professional mentoring programs that support local children and youth. Donations are welcome during store hours. Volunteers always needed for donation sorting, merchandising, and customer service.

https://niagara.bigbrothersbigsisters.ca/nearly-new-thrift-store/

nearlynewstore@bigbrothersbigsisters.ca

Office: 905-374-2679

Tue-Sat 11 am-3 pm

Canada. Canada Pension Plan - Old Age Security

Toronto, ON

Old Age Security (OAS)

Monthly pension to legal residents of Canada 65 years and older
full pension to those who have lived in Canada for at least 40 years after turning 18
partial pension may be available

Guaranteed Income Supplement (GIS) -- Monthly supplement for low income OAS recipients living in Canada
Allowance -- Monthly benefit for low income spouses (60-64 years) of GIS recipients; based on combined income of the couple

Allowance for the Survivor -- Monthly benefit for low income widowed spouses 60-64 years

Social Security Tribunal, 1-877-227-8577 -- independent appeal process for Old Age Security decisions, see separate entry

Programs of Employment and Social Development Canada, delivered by Service Canada

Guaranteed Annual Income System (GAINS), 1-866-668-8297 -- monthly supplement to low income Ontario seniors receiving OAS and GIS ; program of the Ontario Ministry of Finance

Retirement Hub - information and resource on pension and retirement planning

https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security.html

Office: 1-800-277-9914

TTY: 1-800-255-4786

Mon-Fri 8:30 am-4:30 pm to speak to an agent Recorded information Mon-Sun 24 hours

Canada. Canada Pension Plan - Retirement pension

Toronto, ON

Monthly retirement pension, beginning as early as 60 years or as late as 70 years

full pension if started at 65 years
reduced pension if started before 65 years
increased pension if started after 65 years

Post-Retirement Benefit -- for workers 60-70 years who continue to contribute to CPP while receiving a CPP pension

Disability benefits -- for contributors under 65 years

allowance for dependent children

Survivor benefits -- monthly pension for surviving spouse or common law partner

children's benefit for dependent children of deceased contributor
death benefit (lump sum payment to estate, or persons responsible for funeral costs)

Amount of benefits payable is in proportion to contributions

pension credits earned by either spouse may be divided equally (credit splitting) on termination of marriage or common law partnership

Social Security Tribunal, 1-877-227-8577 -- independent appeal process for Canada Pension Plan decisions, see separate entry

Program of Employment and Social Development Canada, delivered by Service Canada

Retirement Hub - information and resources on pensions and retirement planning

https://www.canada.ca/en/services/benefits/publicpensions/cpp.html

Office: 1-800-277-9914

TTY: 1-800-255-4786

Mon-Fri 8:30 am-4:30 pm to speak to an agent Recorded information Mon-Sun 24 hours

Canada. Canada Revenue Agency - St Catharines Tax Services Office

32 Church St
Main Fl St Catharines, ON
L2R 3B7

Administers tax laws for the Government of Canada and for most provinces and territories, and administers various social and economic benefit and incentive programs delivered through the tax system.

Provides information on income tax deductions, credits and exemptions including:

GST/HST Credit
Canada Child Benefit
Ontario Trillium Benefit

https://www.canada.ca/en/revenue-agency.html

Office: 1-800-959-8281

Businesses & Self Employed Inidviduals: 1-800-959-5525

TIPS automated information: 1-800-267-6999

GST/HST enquiries: 1-800-387-1193

Fax: 905-688-5996

TTY: 1-800-665-0354

Mon-Fri 6:30 am-11 pm, Sat 7:30 am-8 pm

Canada. Employment Insurance

Toronto, ON

Service Overview

Temporary financial assistance and support in finding new employment
claimants must conduct a reasonable job search to remain eligible
Basic benefit rate is 55% of average insured earnings
maximum weekly benefit $668
duration of benefits based on insured weeks of work and regional unemployment rate

Working While on Claim

claimants keep 50 cents of EI benefits for every dollar earned in wages, up to a maximum of 90% of weekly earnings
claimants may choose instead to earn up to 40% of regular benefits or $75 per week (whichever is higher) with no reduction in EI payment

Family and caregiving benefits

for low income families who receive the Canada Child Benefit (see separate entry)
amount based on annual net family income
supplement will be added to EI payment

Special benefits for self-employed people

6 types of special benefits including maternity, parental, sickness, family caregiver benefit for children, family caregiver benefit for adults, and compassionate care
Claimants may be able to receive combination of special benefits

My Service Canada Account -- computer access to claim information

Social Security Tribunal, 1-877-227-8577 -- independent appeal process for Employment Insurance decisions, see separate entry

Job Bank www.jobbank.gc.ca

online employment information and job postings
employers can post jobs online
see separate entry

Program of Employment and Social Development Canada, delivered by Service Canada

Phone average wait time

http://www.canada.ca/en/services/benefits/ei.html

Office: 1-800-206-7218

Automated information and reporting Service : 1-800-531-7555

Social Security Tribunal : 1-877-227-8577

TTY: 1-800-529-3742

Mon-Fri 8:30 am-4:30 pm to speak to an agent Recorded information Mon-Sun 24 hours

Christian Benefit Thrift Shop

254 Grantham Ave
St Catharines, ON
L2M 4Z7

Thrift store selling clothing, kitchenware, household goods, footwear, jewellery, electronics, crafts, toys, books, antiques, folk art, fine art, collectibles, sports equipment, and more.

Furniture, baby equipment, large appliances, and TVs are not accepted.

This organization falls under the Mennonite Central Committee Ontario charitable organization.

https://mccthriftontario.com/stcatharines/

grantham@mcco.ca

Office: 905-682-8944

Mon-Wed, Sat 9 am-5 pm * Thu-Fri 9 am-8 pm

Community Care of West Niagara

4309 Central Ave
Lincoln, ON
L0R 1B6

Programs include:

Food Bank: Available once per month for perishable and non-perishable grocery pickup, and once per week for perishable items such as fresh produce, bread and any items we may have an excess of.

Housing: Provides support in completion of Niagara Regional Housing applications. Assesses the need for and makes referrals to partners and emergency shelters.

Utility Assistance: Provides intake for the Niagara Emergency Energy Fund (NEEF) for emergency financial assistance for low income households facing disconnection (gas or hydro). Also provides intake for the Ontario Electricity Support Program (OESP) to lower electricity bills for low-income households.

Dental Assistance: Brushed Aside partner agency. Provide access to dental care for adults in need of dental treatment for pain/infection or dentures.

Identification Clinic: In partnership with Community Care St Catharines, assists clients with replacing birth certificates, citizenship cards, records of landing, marriage certificates, health cards, and delayed statements of birth. Clients can also access safe storage of identifications.

Trusteeship: In partnership with Community Care St Catharines, provides money management and direct distribution of funds to eligible clients.

Canadian Tire Jumpstart: Provides financially disadvantaged children, aged 4-18 years, with the opportunity to participate in sports and recreational activities.

Back to School Program: Provides a backpack filled with school supplies to children and youth from low-income families. Works in partnership with the Jumpstart Sneaker Program in providing a new pair of sneakers. Clients can call the main number or email clientservices@communitycarewn.ca to register.

Birthday Program: Registered clients can select gifts for their children's birthdays.

CCWN gratefully accepts donations of fresh perishable and nonperishable food items. Please drop off donations at receiving area (rear of building) Mon-Fri 9 am-4 pm.

https://www.communitycarewn.ca

reception@communitycarewn.ca

Office: 905-563-5822

Mon-Fri 8:30 am-4:30 pm * Client Food Room Tue-Thu 9 am-3 pm, Fri 9 am-12 noon

Community Care of West Niagara

3831 Victoria Ave
Vineland , ON
L0R 2C0

https://www.communitycarewn.ca

reception@communitycarewn.ca

Office: 905-563-5822

Outreach Program Tue-Thu 1 pm-5 pm * FEED Niagara: Mon-Fri 8:30 am-4:30 pm

Community Care, St Catharines and Thorold - Food Bank

12 North St
St Catharines, ON
L2R 2S3

Accepts donations of and distributes food to residents facing financial challenges.

meal kits (pre-shopped bags including recipes and ingredients)
hygiene products
diapers
emergency bags of food

https://www.communitycarestca.ca

Office: 905-685-1349

Mon-Fri 9 am-3 pm

Community Care, St Catharines and Thorold - Food Bank

19 Albert St W
Thorold, ON
L2V 2G2

Accepts donations of and distributes food to residents facing financial challenges.

meal kits (pre-shopped bags including recipes and ingredients)
hygiene products
diapers
emergency bags of food

https://www.communitycarestca.ca

Office: 905-227-9240

Mon-Fri 9 am-12 noon, 1 pm-3 pm

Community Care, St Catharines and Thorold - Homelessness Prevention Services

129 Church St
St Catharines, ON
L2R 3E2

Eviction Prevention and Homelessness Prevention Program
Identify and work closely with those at risk of homelessness due to landlord eviction or other types of housing loss
Referrals to legal support, income supports and other programs
Support solutions to tenancy issues
Assistance with discharge from institutions
ID Clinic for vulnerable people without a permanent address
Referrals to other resources, programs and services in the community
Engage with landlords and help mediate
Rapid rehousing for those who've lost housing in the last 30 days
Help finding safe alternatives to shelter
Assistance with the Ontario Electricity Support Program (OESP) application

https://www.communitycarestca.ca

housing@communitycarestca.ca

Office: 905-984-8955 ext 214

Fax: 905-984-8838

Mon-Fri 9 am- 12 noon, 1 pm-3 pm

Community Outreach Program Erie

32 Dufferin St
Fort Erie, ON
L2A 2T5

A referral agency and resource centre. Offers a community emergency food bank.

http://copeforterie.org

outreach@becon.org

Office: 905-871-2526

Fax: 905-871-8430

Mon-Fri 10 am-3 pm

Community Support Services of Niagara - Happy in my Home - Meals on Wheels

5045 Valleyview Rd
Lincoln, ON
L0R 1B2

Choice of nutritious hot or frozen meals delivered to client's home by friendly volunteers. Hot meals are available Mondays to Fridays (choice of days) over the noon hour. Frozen meals are selected from a rotating menu and delivered once per week.

https://happyinmyhome.ca/

Office: 905-563-9501

Fax: 905-563-9502

Mon-Fri 8:30 am-4 pm

Community Support Services of Niagara - Happy in my Home - Meals on Wheels

Seaway Mall; 800 Niagara St
R30 Welland, ON
L3C 5Z4

https://happyinmyhome.ca/

Office: 905-788-3181

Fax: 905-788-3182

Mon-Fri 8:30 am-4 pm

Credit Canada

36 Page St, Ste 411
St Catharines, ON
L2R 4A7

A non-profit organization offering confidential credit counselling at low or no cost.

Services include:

Assessment of income and expenses
Money management advice
Credit Counselling
Budgeting assistance
Debt management program
Advocacy
Public education, in-house or out in the community
Financial coaching

https://www.creditcanada.com

info@creditcanada.com

Office: 416-228-3328

Toll Free: 1-800-267-2272

Fax: 416-228-1164 ; 1-885-805-1164

Mon-Thu 8 am-6 pm, Fri 8 am-5 pm, Sat 8 am-4 pm

Crystal Ridge Dream Center - Community Kitchen

385 Derby Rd
Fort Erie , ON
L0S 1B0

Provide take out meals to marginalized individuals including those that are low income or living in poverty, individuals in group homes or supportive living due to mental illness, and the senior and elderly populations.

https://www.crystalridgedreamcenter.com

info@crystalridgedreamcenter.com

Office: 289-476-0126

Tue, Fri 11 am-1 pm

Fonthill Lions Club

103 Hurricane Rd
Pelham, ON
L0S 1E0

A service club that raises funds for a variety of organizations and sight or hearing related projects. Supports Lake Joe, Camp Huronda, Camp Dorset, Pelham Cares, Welland Hospital Foundation, Pelham Summer Day Camp and other Lions-related projects. Also sponsors local minor sport teams.

May be able to assist in the purchase of glasses or hearing aids for individuals if funds are available. Also collects used glasses for distribution to other countries.

https://www.fonthilllions.ca

info@fonthilllions.ca

Office: 905-892-5852

Call for information

For the Needy - Not the Greedy - For the Needy - Not the Greedy

6934 Kinsmen Court N
Niagara Falls, ON
L2H 0Y5

Supply a wide variety of medical equipment and assistive devices to individuals or organizations in need, when resources are available. The organization has been able to donate wheelchairs, walkers, operating tables, syringes, food supplements, infrared wheelchairs, alcohol swabs, CPAP machines etc.

fortheneedynotthegreedy@cogeco.net

Office: 289-296-8079

Wed-Fri 9 am-2 pm

Fort Erie Lions Club

Douglas Heights Senior Centre, 265 High St
Fort Erie, ON
L2A 3R4

A service club for men and women that raises funds for a variety of charitable organizations.

May be able to help with the purchase of glasses for individuals on a low income through the group's Health and Welfare Committee. Also may be able to help with assistance for hearing aids, equipment, etc. Provide Dog Guides for the blind, hearing impaired or physically handicapped. Also promote the idea of development of programs to eliminate unnecessary blindness throughout the world.

They sponsor the Squadron 337 Air Cadets in Fort Erie so that the youth do not pay for this program.

https://www.forterielions.com/

FortErieLions@gmail.com

Office : No public telephone number

Third Thu 6 pm, Sep-Jun

Fort Erie Meals on Wheels

St Paul's Anglican Church, 32 Idylewylde St
Lower Level Fort Erie, ON
L2A 2L1

A non-profit, volunteer service delivering hot and/or frozen nutritious meals at a reasonable cost. Also provides a social contact and a security check on their well-being. A monthly lunch out program is also available.

Hot meals are prepared by 13 Carrots Catering and frozen meals are prepared at Niagara Ina Grafton Gage Village, St Catharines.

femow@bellnet.ca

Office: 905-871-9366

Fax: 905-871-9261

Office Mon-Fri 8 am-3 pm
Hot Meal Delivery Mon-Fri 11 am-1 pm
Frozen Meal Delivery Wed 12 pm-1:30 pm

GBF Community Services

40 Elm St
Grimsby, ON
L3M 4G3

A registered, not for profit community agency that provides social service assistance to members of the Grimsby community who are experiencing financial hardship. Services ensure those in need receive the basic provision of food security (i.e. food bank and holiday hampers), housing assistance (i.e. rent and utility assistance), health and wellbeing support (i.e. medical and dental assistance), an school life programs. GBF's retail thrift store is available for all in the community and surrounding areas.

Utility Assistance: Intake agency for processing Low-Income Energy Assistance Program (LEAP) for emergency financial assistance for low income households at risk for gas and/ or hydro (Grimsby Power) disconnection. Intake agency to support with Ontario Electricity Support Program (OESP) applications.

https://gbfgrimsby.com/

info@gbfgrimsby.com

Office: 905-309-5664

Fax: 905-945-6233

Food bank Tue-Fri 10 am-2 pm
Retail Store Mon, Tue, Wed, Fri, Sat 10 am-4:30 pm * Thu 10 am-8 pm
Receiving Donations Mon, Tue, Wed, Fri, Sat 9:30 am-3:30 pm * Thu 9:30 am-7 pm

Goodwill Industries Niagara - Retail Store and Training Centre

6777 Morrison St
Niagara Falls, ON
L2E 6M8

A retail store and training centre offering a selection of clothing, house wares, household goods, furniture, appliances, books.

Donations may be dropped off during store hours.

https://www.goodwillniagara.com

bob@goodwillniagara.com

Office: 905-357-9500

Mon-Fri 9 am-9 pm Sat-Sun 9 am-5 pm

Goodwill Industries Niagara - Retail Store and Training Centre

45-53 West Side Rd
Port Colborne, ON
L3K 5Y7

A retail store and training centre offering a selection of clothing, house wares, household goods, furniture, appliances, books.

Donations may be dropped off during store hours.

https://www.goodwillniagara.com

bob@goodwillniagara.com

Office: 289-478-1330

Mon-Fri 9 am-9 pm Sat-Sun 9 am-5 pm

Goodwill Industries Niagara - Retail Store and Training Centre

Glendale Plaza; 228 Glendale Ave
St Catharines, ON
L2T 3Y6

A retail store and training centre offering a selection of clothing, house wares, household goods, furniture, appliances, books.

Donations may be dropped off during store hours.

https://www.goodwillniagara.com

bob@goodwillniagara.com

Office: 905-688-9937

Mon-Fri 9 am-9 pm Sat-Sun 9 am-5 pm

Goodwill Industries Niagara - Retail Store and Training Centre

Lincoln Mall Plaza; 495 Welland Ave
St Catharines, ON
L2M 6P3

A retail store and training centre offering a selection of clothing, house wares, household goods, furniture, appliances, books.

Donations may be dropped off during store hours.

https://www.goodwillniagara.com

bob@goodwillniagara.com

Office: 905-684-7741

Mon-Fri 9 am-9 pm Sat-Sun 9 am-5 pm

Goodwill Industries Niagara - Retail Store and Training Centre

572 Niagara St
Welland, ON
L3C 6T8

A retail store and training centre offering a selection of clothing, house wares, household goods, furniture, appliances, books.

Donations may be dropped off during store hours.

https://www.goodwillniagara.com

bob@goodwillniagara.com

Office: 905-714-7953

Mon-Fri 9 am-9 pm Sat-Sun 9 am-5 pm

Goodwill Industries Niagara - Retail Store and Training Centre

1 Churchill Ave
Welland, ON
L3B 0A8

A retail store and training centre offering a selection of clothing, house wares, household goods, furniture, appliances, books.

Donations may be dropped off during store hours.

https://www.goodwillniagara.com

bob@goodwillniagara.com

Office: 289-820-7126

Mon-Fri 9 am-9 pm Sat-Sun 9 am-5 pm

Goodwill Industries Niagara - Retail Store and Training Centre

6840 McLeod Rd
Niagara Falls, ON
L2G 3G6

A retail store and training centre offering a selection of clothing, house wares, household goods, furniture, appliances, books.

Donations may be dropped off during store hours.

https://www.goodwillniagara.com

bob@goodwillniagara.com

Office: 905-356-6083

Mon-Fri 9 am-9 pm Sat-Sun 9 am-5 pm

Grantham Lions Club

732 Niagara St
St Catharines, ON
L2M 1V7

A service club made up of community-minded men and women that raise funds for a variety of causes. New members are always welcome to join. Requests for funding must be forwarded in writing.

https://www.granthamlionsclub.com

granthamlion@gmail.com

Office: 905-935-8434

Call for information

Habitat for Humanity Niagara - ReStore

185 South Service Rd
Grimsby, ON
L3M 4H6

The ReStore is a social enterprise retailer that accepts and resells donations of new and gently used furniture, appliances, décor and home improvement building materials. All proceeds from the ReStore fund Habitat for Humanity and help build homes in the community for those in need of a safe place to call home.

https://www.habitatniagara.ca

info@habitatniagara.ca

Office: 905-309-7365

Mon-Sat 9 am-5 pm * Donations Mon-Sat 9 am-4 pm

Habitat for Humanity Niagara - ReStore

2499 Hwy 20
Pelham, ON
L0S 1E6

https://www.habitatniagara.ca

info@habitatniagara.ca

Office: 905-892-2499

Mon-Sat 9 am-5 pm * Donations Mon-Sat 9 am-4 pm

Habitat for Humanity Niagara - ReStore

150 Bunting Rd
St Catharines, ON
L2P 3G5

https://www.habitatniagara.ca

info@habitatniagara.ca

Office: 905-685-7365

Mon-Sat 9 am-5 pm * Donations Mon-Sat 9 am-4 pm

Holy Trinity Anglican Church Welland

77 Division St
Welland, ON
L3B 3Z8

Offers ministry and Anglican worship in a traditional setting.

Hygiene & Food Pantry available once per month for those in need. Upon registration, clients will be able to shop for supplies from the available product on shelves in the pantry. Can visit food bank once a month, ID is required for each family member during each visit.

Some of the items available at the pantry include, but are not limited to, the following:

perishable and non-perishable food
shampoo
laundry detergent and cleaning products
toilet paper
deodorant and other personal care items
diapers
feminine hygiene products
bladder control products

Donations are always welcome and can be dropped off at the church office.

Now offering a daily takeout breakfast to those in need. Also offer a Christmas Day Community Dinner to anyone in need.

http://www.holytrinitywelland.ca

holytrinitywelland@cogeco.net

Office: 905-734-3543

Office Hours Tues. Wed, Fri 8:30 am-1:30 pm
Worship Services Sun 8 am, 10 am,
Hygiene & Food Pantry Tue, Wed or Thu 9:30 am-11:30 am
Breakfast Program Mon-Sun 7:30 am-8:30 am

Hope Centre (The) - Community Lunch Program

570 King St
Welland, ON
L3B 3L2

Serves lunch 5 days a week to individuals and families in need.

https://www.thehopecentre.net

info@thehopecentre.net

Office: 905-788-0744

Fax: 905-788-0748

Mon-Fri 11 am-1 pm

Hope Centre (The) - Financial and Community Programs

570 King St
Welland, ON
L3B 3L2

Programs include:

Utility Assistance: Provides intake for the Ontario Electricity Support Program (OESP) to lower electricity bills for low-income households.

Trusteeship: assists clients in effective budgeting * ensuring rent and bills are paid directly to the landlord and service providers to prevent evictions/disconnections

Dental: Brushed Aside partner agency - Limited assistance available for the treatment of pain/infection or dentures provided through a partnership with the United Way and other local agencies.

One Sight Program: assists clients with obtaining prescription eyeglasses

Homelessness Prevention Coordinator: provide housing information, assistance with goal setting, advocacy and emotional support

Kacey Lynn Fund: financial assistance to eligible families with children encountering health and dental expenses beyond their income and/or health benefits

https://www.thehopecentre.net

info@thehopecentre.net

Office: 905-788-0744

Mon, Tue, Thu, Fri 8:30 am-4:30 pm * Wed 11 am-7 pm

Hope Centre (The) - Food Bank

570 King St
Welland, ON
L3B 3L2

Provides supplementary groceries, including fresh fruits, vegetables and dairy products, (when available) to registered members once per month. Supply will depend on the donated products that are received.

https://www.thehopecentre.net

info@thehopecentre.net

Office: 905-788-0744

Fax: 905-788-0748

Mon, Tue, Thu, Fri 9:30 am-11:30 pm, 12:30 pm-3 pm * Wed 11:30 am-6:15 pm

March of Dimes Canada (GTA) - March of Dimes Canada, Thorold Regional Office

3340 Schmon Pkwy
Unit 1E Thorold, ON
L2V 4Y6

Offers a number of programs for seniors and adults with disabilities.

https://www.marchofdimes.ca

wdilts@marchofdimes.ca

Office: 905-687-8484

Toll Free: 1-800-263-4742

Fax: 905-685-6651

Mon-Fri 8:30 am-4:30 pm

Meals on Wheels Niagara Falls Ontario Inc

Allied Health Building, 5673 North St
Ste 101 Niagara Falls, ON
L2G 1J4

Meals delivered at home to eligible seniors or adults with nutritional challenges

Services available:

social contact
safety check
frozen meals
Congregate dining meals served in the common rooms of several apartment buildings for clients who qualify for service

https://mealsonwheelsniagara.ca

mealsonwheels.nf@outlook.com

Office: 905-356-7548

Office: 905-356-9194

Fax: 905-356-4032

Office Mon-Fri 8 am-3 pm
Hot Meal Delivery Mon-Fri 11 am-1 pm
Frozen Meal Delivery Tue 12 noon-2 pm
Congregate Dining Wed 11:30 am-1 pm

Meals on Wheels Port Colborne Inc

953 Elm St
Port Colborne, ON
L3K 4R8

Hot Meals delivered at home to eligible people. Meals are now being prepared by "Gourmet At Home" a local company that prepares the meals fresh each day.

Services available:

Social contact
Safety check
Hot & frozen meals
Therapeutic diets
Monthly lunch-out program

http://www.mealsonwheelspc.ca

portmow@outlook.com

Office: 905-835-1581

Toll Free: 1-877-665-6325 ext 2

Fax: 905-835-8708

Mon-Fri 9 am-4 pm

Meals on Wheels Thorold-St Catharines

227 Bunting Rd
Unit L St Catharines, ON
L2M 3Y2

Meals delivered at home to eligible people.

HOT MEALS: Delivered 5 days/week by volunteers

FROZEN MEALS: Delivered once/week based on menu order

FROZEN QUIK PAKS: Entrees with soups or desserts which may be delivered to hospital discharged persons requiring meals for the weekend or newly admitted eligible persons requiring frozen meals outside of the regular frozen delivery schedule.

volunteers@mealsonwheels-tsc.ca

Office: 905-682-0333

Fax: 905-682-0343

Hot Meal Delivery Mon-Fri 11 am-1 pm
Frozen Meal Delivery Wed 11 am-1 pm

Mission Thrift Store

4385 Hillview Dr
Lincoln, ON
L0R 1B8

A thrift shop staffed by volunteers that sells used clothing, household goods, and furniture at reasonable costs.

https://missionthriftstore.com

beamsville@missionthriftstore.com

Office: 905-563-6905

Mon-Fri 10 am-4:30 pm * Sat 10 am-3:30 pm

Mission Thrift Store

184 Scott St
St Catharines, ON
L2N 1H1

A thrift shop staffed by volunteers that sells used clothing, household goods, and furniture at reasonable costs.
Will pick up donations of furniture only. Furniture must be in very good condition or it will not be accepted. This determination will be made by the person doing the pick up. Will deliver items for a small fee.

https://missionthriftstore.com

st_catharines@missionthriftstore.com

Office: 905-704-0422

Mon-Wed, Fri-Sat 12 noon-5 pm * Thu 12 noon-8 pm

New to You Thrift Shop

59 Southworth St N
Welland, ON
L3B 1Y3

Sells used clothing, jewellery, small household appliances, books, toys, movies, music, costumes (year round), knick knacks, china and linens at reasonable cost.

Office: 905-735-4010

Mon-Sat 9:30 am-5 pm

Newark Neighbours Food Bank and Thrift Shop

1534 Niagara Stone Rd
Niagara-On-The-Lake, ON
L0S 1T0

A volunteer run organization and the only food bank and thrift stop serving Niagara-on-the-Lake. The thrift shop sells gently used clothing and footwear for women, men and children as well as jewelry, accessories, household items, small appliances, bedding and towels, collectibles and more at a low cost. All thrift store revenue, after operational expenses, supports the food bank.

Non-perishable food supplies are provided twice a month to registered clients; holiday hampers are distributed at Easter, Thanksgiving and Christmas.

https://www.newarkneighbours.ca

newarkneighbours1@gmail.com

Office: 905-468-3519

Food bank Tue, Thu 9:30 am-2 pm
Thrift store Mon, Tue, Wed, Fri Sat 10 am-4 pm * Thu 10 am-7 pm

Niagara (Region of). Community Services Department - Social Assistance & Employment Opportunities

469 Central Ave
Fort Erie, ON
L2A 3T8

Provides financial assistance and a range of employment supports and activities to enable participants and their families to achieve independence through sustainable employment.

As of Oct 1, 2024, the Centralized Intake Unit of the Ministry of Children, Community and Social Services (MCCSS) will determine eligibility, notify applicants of status of application and appeals and authorize initial payments.

Applications will now be completed online or by calling 1-888-999-1142

While individuals will now complete the online application via the MCCSS, Niagara Region Social Assistance and Employment Opportunities (SAEO) will continue to provide the following supports for all eligible applicants:

Life stabilization activities
Common assessment
Action plans
Referrals to community partners
Monitoring eligibility for OW
Will continue to adjudicate and issue

Additional client benefits (cell, internet, bus pass)
Discretionary Benefits

dental and dentures
health related items and services
funeral and burial services

Housing Stability Benefits
Niagara Utility Benefits

The Niagara Region SAEO will address applications for the following:

Youth (under 18)
LEAP (Learning, Earning and Parenting)
Temporary Care
Emergency Assistance

refers to the immediate provision of basic needs, shelter and benefits due to:

catastrophic events (flood, fire, threats to physical health)
emergency events (temporary disruption in ability to meet basic needs)
relocation due to Domestic Violence

A dedicated team of SAEO staff will continue to support any individual who may face challenges with the MCCSS digital/automated application process, regardless of how they apply. Additionally, SAEO Case Managers will continue to provide person-centered casework that supports people on a pathway to greater independence and employment

Applicants requiring assistance navigating the MCCSS application process can reach out to their local SAEO office by phone or in person. All SAEO offices will have public computers and telephones for those looking to apply. Staff will be available to support those who are unable to navigate the website or do not have access to a computer/technology.

https://www.niagararegion.ca/social-services/default.aspx

Office: 905-354-3561 ext 6331

Toll Free: 1-888-999-1142

Fax: 905-994-7262

MCCSS Mon-Fri 8:30 am-5 pm * SAEO Mon-Fri 8:30 am-4 pm

Niagara (Region of). Community Services Department - Social Assistance & Employment Opportunities

5853 Peer St
Niagara Falls, ON
L2G 1X4

Life stabilization activities
Common assessment
Action plans
Referrals to community partners
Monitoring eligibility for OW
Will continue to adjudicate and issue

Additional client benefits (cell, internet, bus pass)
Discretionary Benefits

dental and dentures
health related items and services
funeral and burial services

Housing Stability Benefits
Niagara Utility Benefits

The Niagara Region SAEO will address applications for the following:

Youth (under 18)
LEAP (Learning, Earning and Parenting)
Temporary Care
Emergency Assistance

refers to the immediate provision of basic needs, shelter and benefits due to:

catastrophic events (flood, fire, threats to physical health)
emergency events (temporary disruption in ability to meet basic needs)
relocation due to Domestic Violence

https://www.niagararegion.ca/social-services/default.aspx

Office: 905-354-3561 ext 6331

Toll Free: 1-888-999-1142

Fax: 905-353-1613

MCCSS Mon-Fri 8:30 am-5 pm * SAEO Mon-Fri 8:30 am-4 pm

Niagara (Region of). Community Services Department - Social Assistance & Employment Opportunities

92 Charlotte St
Port Colborne, ON
L3K 3E1

Life stabilization activities
Common assessment
Action plans
Referrals to community partners
Monitoring eligibility for OW
Will continue to adjudicate and issue

Additional client benefits (cell, internet, bus pass)
Discretionary Benefits

dental and dentures
health related items and services
funeral and burial services

Housing Stability Benefits
Niagara Utility Benefits

The Niagara Region SAEO will address applications for the following:

Youth (under 18)
LEAP (Learning, Earning and Parenting)
Temporary Care
Emergency Assistance

refers to the immediate provision of basic needs, shelter and benefits due to:

catastrophic events (flood, fire, threats to physical health)
emergency events (temporary disruption in ability to meet basic needs)
relocation due to Domestic Violence

https://www.niagararegion.ca/social-services/default.aspx

Office: 905-734-7975 ext 6367

Toll Free: 1-888-999-1142

Fax: 905-834-4445

MCCSS Mon-Fri 8:30 am-5 pm * SAEO Mon-Fri 8:30 am-4 pm

Niagara (Region of). Community Services Department - Social Assistance & Employment Opportunities

234 Bunting Rd
St Catharines, ON
L2R 6Z4

Life stabilization activities
Common assessment
Action plans
Referrals to community partners
Monitoring eligibility for OW
Will continue to adjudicate and issue

Additional client benefits (cell, internet, bus pass)
Discretionary Benefits

dental and dentures
health related items and services
funeral and burial services

Housing Stability Benefits
Niagara Utility Benefits

The Niagara Region SAEO will address applications for the following:

Youth (under 18)
LEAP (Learning, Earning and Parenting)
Temporary Care
Emergency Assistance

refers to the immediate provision of basic needs, shelter and benefits due to:

catastrophic events (flood, fire, threats to physical health)
emergency events (temporary disruption in ability to meet basic needs)
relocation due to Domestic Violence

https://www.niagararegion.ca/social-services/default.aspx

Office: 905-641-9960 ext 6095

Toll Free: 1-888-999-1142

Fax: 905-984-8760

MCCSS Mon-Fri 8:30 am-5 pm * SAEO Mon-Fri 8:30 am-4 pm

Niagara (Region of). Community Services Department - Social Assistance & Employment Opportunities

250 Thorold Rd
Welland, ON
L3C 3W2

Life stabilization activities
Common assessment
Action plans
Referrals to community partners
Monitoring eligibility for OW
Will continue to adjudicate and issue

Additional client benefits (cell, internet, bus pass)
Discretionary Benefits

dental and dentures
health related items and services
funeral and burial services

Housing Stability Benefits
Niagara Utility Benefits

The Niagara Region SAEO will address applications for the following:

Youth (under 18)
LEAP (Learning, Earning and Parenting)
Temporary Care
Emergency Assistance

refers to the immediate provision of basic needs, shelter and benefits due to:

catastrophic events (flood, fire, threats to physical health)
emergency events (temporary disruption in ability to meet basic needs)
relocation due to Domestic Violence

https://www.niagararegion.ca/social-services/default.aspx

Office: 905-734-7975 ext 6367

Toll Free: 1-888-999-1142

Fax: 905-735-7307

MCCSS Mon-Fri 8:30 am-5 pm * SAEO Mon-Fri 8:30 am-4 pm

Niagara (Region of). Public Health - Dental Health in Niagara

1815 Sir Isaac Brock Way
Thorold, ON
L2V 4T7

The Dental Program provides dental services, programs and oral health support and education for:

Children and youth (17 years and younger)
Seniors (65 years and older)

Clinics and Services

Dental Health Clinics provides dental services for children up to their 18 birthday, Healthy Smiles Ontario program, Ontario Seniors Dental Care program (for eligible seniors), and oral health support and education.

Mobile Dental Clinic travels through Niagara visiting schools and community locations providing free dental services.

Dental Screening visual assessment by a registered dental hygienist.

Flouride Recommendations offers information for using fluoride products to prevent tooth decay.

Dental Live Chat video call or chat with a registered dental hygienist or certified dental assistant

https://www.niagararegion.ca/health

dental@niagararegion.ca

Dental Health Information Line: 905-688-8248 ext 7399

Toll Free: 1-888-505-6074

Mon-Fri 8:30 am-4:30 pm * Dental Live Chat Mon-Fri 9 am-4:15 pm

Niagara Falls Christian Ministries

St John the Evangelist Church, 3428 Portage Rd
Main Sanctuary Niagara Falls, ON
L2J 2K4

Weekly ministries include bible teachings, worship, and music, as well as weekly Bible study groups.

Christian refugee services- A church member sponsored Christian refugee family program.

Teaching Ministry - Free teaching courses in understanding world religions.

Grace Pantry- An emergency community food bank program.

https://www.nfcmchurch.com/

roze4jesus@gmail.com

Office: 289-296-1212

After Hours: 647-464-3774

Services Sun 12 noon, Thu 6:30 pm

Niagara Falls Community Health Centre - Dental Clinic

4790 Victoria Ave
Niagara Falls, ON
L2E 4C2

Green Door Project
In partnership with the Green Door Project, the Niagara Falls Community Health Centre is providing no-cost, emergency dental care and cleanings for individuals 18-64 years of age, without coverage for dental care through either private health insurance or any form of social assistance,

Ontario Seniors Dental Care Program (OSDCP)
A government funded dental care program offering free, routine dental services for eligible low-income seniors who are 65 years or older.

https://www.nfchc.ca/dental

Office: 905-356-2288

By appointment only

Niagara Falls Community Outreach - The Soup Kitchen

4865 St Lawrence Ave
Niagara Falls, ON
L2E 3Y1

A volunteer based, registered charitable organization providing nutritious bagged lunches daily to anyone in need. Also offering dinner to go once per week.

https://www.nfsoupkitchen.ca/

nfsoupkitchen@gmail.com

Office: 905-354-1640

Bagged Lunch Mon-Sun 11:30 am-1 pm * Dinner to Go Tue 5 pm-6 pm

Niagara Falls Lions Club

4981 Drummond Rd
Niagara Falls, ON
L2E 6E2

Part of an international service organization with 1.4 million members that raises funds for a variety of needs with a focus in the area of blindness and vision concerns, diabetes as well as youth issues.

May be able to help with the purchase of eye glasses in an emergency, for those on a very low income. Must be contacted by writing a letter to the club. Also accepts donations of used glasses to send to Third World countries.

https://niagarafallslions.ca

info@niagarafallslions.ca

Office: 905-374-2653

Call the President for information
Meetings held at the Hall Second Tue of the month

Niagara Ina Grafton Gage Village - Satellite Meal Service

413 Linwell Rd
St Catharines, ON
L2M 7Y2

Home-cooked meals, packaged and quick frozen ready for microwave or oven. Each meal includes an entree, potato or rice and assorted vegetables. Additional options include: soup and dessert. Offers a rotating menu of 35 different meals.

Meals are available by delivery in St Catharines by the Meals on Wheels office or for pick up at Niagara Ina Grafton Gage Village.

https://niagarainagrafton.ca/

info@niagarainagrafton.ca

Office: 905-935-6080 ext 228

Fax: 905-935-6847

Mon-Fri 9 am-4 pm

Niagara Region Housing Services

Campbell East, 1815 Sir Isaac Brock Way
Thorold, ON
L2V 4T7

Administrator of affordable housing for Niagara Region and provides affordable housing solutions for approximately 15,000 people through a combination of programs and services, including:

Coordination of the Centralized Waiting List for affordable housing in Niagara
Managing more than 2,800 Public Housing units located in apartment buildings, townhouses and detached houses
Maintenance services and capital works projects
Answering inquiries regarding Tenancy Agreements and building repairs
Providing administration for 59 non-profit and co-operative housing providers
Researching and initiating new affordable housing opportunities
Providing more than 1,600 rent supplement/housing allowance units
Providing down payment assistance to qualified applicants through a homeownership program (depending on funding availability)
Providing funding to low-income homeowners for major asset replacement/repair, accessibility modifications and creation of secondary suites (depending on funding availability)

https://www.niagararegion.ca/housing-homelessness/

housing@niagararegion.ca

Office: 905-980-6000

Toll Free: 1-877-263-7215

Fax: 905-935-0476

Mon-Fri 8:30 am-4:30 pm

Niagara Warehouse of Hope

46 Broadway Ave
St Catharines, ON
L2M 1M4

A non-profit organization created as a way to bridge the gap between Niagara and citizens in need in developing countries. Collects items such as hospital beds, walkers, canes, crutches, special seats, medical equipment, clothes, eyeglasses, and school supplies to be sent to people in need, locally and around the world. An assembly point for goods to be put in shipping containers to be sent overseas.

Also able to recycle used electronics including stereos, TVs, computers and accessories, working or not. Broken computer monitors are not accepted.

https://www.nwoh.ca/

contact@nwoh.ca

Office: 905-646-7237

Tue, Thu 8:30 am-12 noon

Niagara Worship Centre

6846 Frederica St
Niagara Falls, ON
L2G 1E2

A church offering worship services for the whole family, with children and youth programs on Sun and throughout the week.

https://www.niagaraworship.ca

office@niagaraworship.ca

Office: 905-356-0635

Office Mon-Thu 9 am-3 pm
Services Sun 9 am, 11 am

Ontario. Ministry of Children, Community and Social Services - Ontario Disability Support Program

Garden City Tower, 301 St Paul St
Mezzanine Fl St Catharines, ON
L2R 7R4

Helps people with disabilities who are in financial need pay for living expenses, like food and housing.

The program provides eligible people with disabilities with:

Income Support - helps people with disabilities who are in financial need pay for living expenses, like food and housing.

Employment Supports - helps people with disabilities who can and want to work prepare for and find a job.

If a person is receiving ODSP Income support, the individual and their family may be eligible to receive health benefits including prescription drugs, dental care, vision care, medical supplies, transportation to medical appointments.

Extended Health Benefit If someone does not qualify for ODSP income support due to excess income from other sources, they may qualify for the Extended Health Benefit. It may help with the cost of prescription drugs, basic dental care, vision care, medical supplies, transportation to medical appointments, assistive devices including hearing aids.

https://www.mcss.gov.on.ca/en/mcss/programs/social/odsp

odspstcath@ontario.ca

Office: 905-688-3022

Toll Free: 1-800-263-5413 ; IVR 1-800-808-2268

Fax: 905-688-2904

TTY: 905-688-1140

Mon-Fri 8:30 am-5 pm

Ontario. Ministry of Health - Assistive Devices Program

5700 Yonge St
7th Flr Toronto, ON
M2M 4K5

Financial assistance to Ontario residents with long term physical disabilities for assistive devices essential for independent living

Pays a percentage or fixed amount of the cost of equipment * 8,000 pieces of equipment or supplies are covered by the program * includes prostheses, wheelchairs/mobility aids and specialized seating systems, enteral-feeding pumps and supplies, ostomy supplies, monitors and test strips for insulin-dependent diabetics, insulin pumps and supplies for children, hearing aids, respiratory equipment, orthoses (braces, garments and pumps), visual and communication aids, oxygen and oxygen delivery equipment * does not cover repair costs

For an in-depth list of ineligible items, visit https://www.ontario.ca/page/assistive-devices-program#section-5

https://www.ontario.ca/page/assistive-devices-program

adp@ontario.ca

Office: 416-327-8804

Toll Free: 1-800-268-6021

Fax: 416-327-8192

TTY: 416-327-4282 or 1-800-387-5559

Mon-Fri 8:30 am-5 pm

Ontario. Ministry of Health - Dental Care For Low-Income Seniors

Toronto, ON

Dental care program funded by the Provincial government * provides free, routine dental services for low income adults who are 65 years of age or older * coverage period ends yearly on July 31, no matter when enrolled in the program

Coverage includes :

check-ups * including scaling, fluoride and polishing
repairing broken teeth and cavities
x-rays
removing teeth or abnormal tissue (oral surgery)
anesthesia
treating infection or pain (endodontic services)
treating gum conditions and diseases (periodontal services)

https://www.ontario.ca/page/dental-care-low-income-seniors

Office: 416-916-0204

Toll Free: 1-833-207-4435

Fax: 416-327-8497

TTY: 1-800-855-0511

Mon-Fri 8:30 am-5 pm

Open Arms Mission Welland

22 Fifth St
Welland, ON
L3B 4Z3

Offers the following:

food bank
spiritual support
Redeemed Lives Men's Ministry (933 Forks Rd W)
sewing classes
free professional haircuts

Donations of food and hygiene products can be delivered to the OAM Ministry Campus warehouse at 933 Forks Rd Mon-Fri 9 am-4 pm. Fresh produce delivered to the Mission Centre at 22 Fifth St, Welland Tue-Fri 9:30 am-4 pm.

https://www.openarmsmissionwelland.com

executiveassistant@openarmsmissionwelland.com

Office: 905-788-3800

Food Bank Tue, Thu 9:30 am-11:30 am, 12:30 pm-3:30 pm, * Wed. Fri 9:30 am-11:30 am

Open Arms of Jesus Outreach Ministry

60 Facer St
Side Door St Catharines, ON
L2M 5J1

A drop in centre providing the following services:

Phone (free long distance to Canada and USA) and Internet
Food bank (Facer St neighbourhood only)
Individual and family Christian counselling/ addictions counselling
Funeral services for low income individuals
Visits for shut-ins and inmates
Advocacy for workers compensation, housing and programs including Ontario Works and Ontario Disability
Income tax preparation for low income individuals and families

openarmsofjesus@hotmail.com

Office: 289-271-1281

Mon-Fri 9 am-1 pm

Out of the Cold St Catharines - Supper Program

Knights of Columbus Hall, 235 Church St
St Catharines, ON
L2R 3E8

Seasonal supper program - Nov 1-Mar 31.

Sun: Knights of Columbus Hall, 235 Church St - Take away
Mon: Silver Spire United Church, 366 St Paul St - Take away
Tue: Cathedral of St Catherine, 3 Lyman St - Take away
Wed: St George's Anglican Church, 83 Church St - Eat in/Take away
Thu: St Alfred Roman Catholic Church, 272 Vine St - Take away
Fri: Knox Presbyterian Church, 53 Church St - Take away
Sat: Queen St Baptist Church, 57 Queen St - Eat in

outofthecoldstc@gmail.com