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Housing & Shelter

Shelters and Housing Support/Assistance

Birchway Niagara

8903 McLeod Rd
Niagara Falls, ON
L2H 3S6

Provides shelter and services for women and children experiencing abuse. Services include:

  • 24-hour support line (call or text - 905-356-5800)
  • Counselling and emotional support for women and children/youth who are being or who have been abused
  • Safety planning
  • Transitional and housing support
  • Public education program
  • Referrals
Family Court Support Worker Program -- Facilitates a victim's understanding of and passage through the family court system. Support provided includes:
  • information on the family court process
  • assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
  • debriefing with clients following family court appearances
  • referral to specialized services and supports in the community
  • safety planning
  • court accompaniment to proceedings when appropriate

Services are available on an in-shelter or office visit basis.

https://birchway.ca/

info@birchway.ca

Office: 905-356-3933

Crisis: 905-356-5800

Administration Mon-Thu 9 am-5 pm, Fri 9 am-1 pm
Support Line/ShelterServices Mon-Sun 24 hours

Canadian Mental Health Association Niagara Branch - Residential / Community Support Program

264 Welland Ave
Suite 103 St Catharines, ON
L2R 2P8

COMMUNITY SUPPORT PROGRAM provides support to people who have serious, persistent mental illness, who are living in the community in the setting of their choice and who, at times, require support to maintain their housing and independence. This program provides low to moderate intensity support based on individual needs.

SUPPORTIVE HOUSING PROGRAM is designed for individuals requiring long-term intensive support and who are experiencing serious mental health issues. These individuals are homeless or at risk of becoming homeless. The program provides a combination of affordable housing and the ongoing, flexible supports needed to maintain housing. Consumers are linked with services, supports and resources in the broader community. The program supports over 80 housing units in the Niagara Region.

TRANSITIONAL HOUSING SUPPORT PROGRAM: provides therapeutic support to clients with concurrent issues. Life skills instruction and practice is an integral part of the program. The program is time limited to a period of 3 to 6 months. Assistance with finding permanent housing is a component of this program.

https://www.cmhaniagara.ca

kmarazzo@cmhaniagara.ca

Office: 905-641-5222

Fax: 905-641-4566

Mon-Fri 8:30 am-4 pm

Casa El Norte

281 Central Ave
Fort Erie, ON
L2A 3T4

A transitional home that offers shelter for refugees coming into Canada.

casaelnorte281@gmail.com

Office: 905-871-4483

Shelter Mon-Sun 24 hours

Chez Marie Refugee Assistance Centre - Shelter

16 Pelham Rd
St Catharines, ON
L2S 1P9

A temporary shelter or transition house for refugees.

http://saintcd.com/directory/default/view/11/3

Office: 905-682-5795

Fax: 905-682-5381

Mon-Sun 24 hours

Community Care, St Catharines and Thorold - Homelessness Prevention Services

129 Church St
St Catharines, ON
L2R 3E2

  • Eviction Prevention and Homelessness Prevention Program
  • Identify and work closely with those at risk of homelessness due to landlord eviction or other types of housing loss
  • Referrals to legal support, income supports and other programs
  • Support solutions to tenancy issues
  • Assistance with discharge from institutions
  • ID Clinic for vulnerable people without a permanent address
  • Referrals to other resources, programs and services in the community
  • Engage with landlords and help mediate
  • Rapid rehousing for those who've lost housing in the last 30 days
  • Help finding safe alternatives to shelter
  • Assistance with the Ontario Electricity Support Program (OESP) to lower electricity bills for low-income households.

https://www.communitycarestca.ca

housing@communitycarestca.ca

Office: 905-984-8955 ext 214

Fax: 905-984-8838

Mon-Fri 9 am- 12 noon, 1 pm-3 pm

Gateway Residential and Community Support Services of Niagara - Housing First

178 King St
Welland, ON
L3B 3J5

A recovery-orientated approach to end homelessness that centers on quickly moving people experiencing homelessness into independent and permanent housing as well as providing additional supports and services as needed.

Supports offered include life skills, employment, emotional and resource linkage. A moderate level of support is provided and a crisis plan is completed once a person receives housing.

The Housing First program in Niagara is for eligible individuals. Individuals must be referred to the program from the Niagara Region's By Name List.

https://www.gatewayofniagara.ca

Office: 905-735-4445

Toll Free: 1-877-735-4445

Fax: 905-735-7570

Office Mon-Fri 9 am-4 pm

Gillian's Place

15 Gibson Place
St Catharines, ON
L2R 0A3

Offer confidential, non-judgmental advice and support for women, non-binary individuals, and their children experiencing gender-based violence and abuse.

Services include:

  • compassionate one-on-one and group counselling
  • emergency accommodation and transportation
  • safety planning
  • child and youth programming
  • violence prevention programs and education
  • second-stage housing
  • transitional housing and support
  • legal advice and support
Family Court Support Worker Program -- Facilitates a victim's understanding of and passage through the family court system. Support provided includes:
  • information on the family court process
  • assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
  • debriefing with clients following family court appearances
  • referral to specialized services and supports in the community
  • safety planning
  • court accompaniment to proceedings when appropriate

Women do not have to stay at the shelter to access any of the free, confidential services. The goal is to provide safety, support and empowerment to vulnerable women, Two-spirit, gender queer, trans and non-binary individuals in the community.

https://www.gilliansplace.com

development@gilliansplace.com

Administration : 905-684-4000

Crisis: 905-684-8331

Fundraising : 905-684-4000 ext 254

Fax: 1-866-617-7604

Mon-Sun 24 hours

Hope Centre (The) - Emergency Bed Program

570 King St
Welland, ON
L3B 3L2

An 18 bed emergency shelter for homeless individuals and families in the Welland area. Services include advocacy, counselling and the community coach program.

https://www.thehopecentre.net

info@thehopecentre.net

Office: 905-788-0744

Office: 905-736-0512

Fax: 905-788-0748

Shelter intakes accepted Mon-Sun until 11 pm

Hope Centre (The) - Financial and Community Programs

570 King St
Welland, ON
L3B 3L2

Programs include:

Utility Assistance: Provides intake for the Niagara Emergency Energy Fund (NEEF) and the Low-Income Energy Assistance Program (LEAP) for emergency financial assistance for low income households facing disconnection (gas or hydro). Also provides intake for the Ontario Electricity Support Program (OESP) to lower electricity bills for low-income households.

Clothing: St Vincent de Paul clothing vouchers

Koats for Kids: provides donated winter apparel to children and adults. Call the centre for details - 905-788-0744 ext 221

Trusteeship: assists clients in effective budgeting * ensuring rent and bills are paid directly to the landlord and service providers to prevent evictions/disconnections

Dental: Brushed Aside partner agency - Limited assistance available for the treatment of pain/infection or dentures provided through a partnership with the United Way and other local agencies.

Our Sight Program: assists clients with obtaining prescription eyeglasses

Homelessness Prevention Coordinator: provide housing information, assistance with goal setting, advocacy and emotional support

Kacey Lynn Fund: financial assistance to eligible families with children encountering health and dental expenses beyond their income and/or health benefits

https://www.thehopecentre.net

info@thehopecentre.net

Office: 905-788-0744

Mon, Tue, Thu, Fri 8:30 am-4:30 pm * Wed 11 am-7 pm

Hope Centre (The) - Supported Transitional Housing Program

570 King St
Welland, ON
L3B 3L2

A transitional housing program for men providing a supported living environment with the goal of securing stable permanent housing. Residents have their own room in a apartment that they share with 1-2 other individuals. Weekly supports are offered to residents.

https://www.thehopecentre.net

info@thehopecentre.net

Office: 905-788-0744

Fax: 905-788-0748

Mon-Fri 8:30 am-4:30 pm

Matthew House Refugee Ministry of Fort Erie - Shelter

183 Central Ave
Fort Erie, ON
L2A 3S8

Provides immediate safe housing, food and clothing to refugees arriving into Canada. Social, emotional and practical support is offered to each guest of the Matthew House to deal with experienced trauma and the challenges ahead. The Matthew House's main goal is to prevent homelessness for refugees at the very first point of entry into Canada. The shelter also provides full housing needs to women, men and children in Niagara affected by family breakdowns such as divorce or domestic violence or sexual violence. The staff at Matthew House act as case managers for this at-risk population.

https://www.matthewhouseforterie.com

matthewhfe@gmail.com

Office: 905-871-6059

Fax: 905-871-7054

Administration Mon-Fri 9 am-5 pm * Shelter Mon-Sun 24 hours (curfew 11 pm daily)

Niagara (Region of). Community Services Department - Summer Street Shelter

5925 Summer St
Niagara Falls, ON
L2G 1M7

Overnight shelter program intended for individuals facing chronic homelessness without other options for housing.

Office: 289-968-7759

Office: 289-969-1464

Mon-Sun 24 hours
Curfew 10pm

Niagara Regional Native Centre - Abbey House


St Catharines , ON

An four bed transitional housing program under the Niagara Regional Native Centre for Indigenous and Non- women with or without children who are homeless or at imminent risk of homelessness.

Abbey House provides a safe opportunity for transitional living for women and children. Abbey House will also support women on a outreach basis. Abbey House empowers and encourages women to make positive long lasting change. Priority is given to Indigenous women and children and the length of stay is one year.

https://www.nrnc.ca

dbailey@nrnc.ca

Office: 905-684-9736

Fax: 905-684-9001

Mon-Fri 8 am-4 pm

Ontario Ministry of Municipal Affairs and Housing - Ontario Landlord and Tenant Board

Ellen Fairclough Bldg; 119 King St W
6th Flr Hamilton, ON
L8P 4Y7

The role of the Landlord and Tenant Board (LTB) is to:

  • resolve disputes between landlords and tenants through mediation or adjudication
  • resolve eviction applications from co-ops
  • provide information to landlords and tenants about their rights and responsibilities under the Residential Tenancies Act (RTA)

The LTB's customer service officers process applications, schedule hearings, and provide information to the public about the Residential Tenancies Act. Customer service officers do not provide legal advice.

https://tribunalsontario.ca/ltb/

SO-ltb@ontario.ca

Toll Free: 1-888-332-3234

TTY: 1-800-855-0511

Mon-Fri 8:30 am-5 pm

Port Cares - Housing and Homelessness

92 Charlotte St
Port Colborne, ON
L3K 3E1

Provides a wide range of services on an individual case basis including:

  • advocacy
  • assistance with domestic abuse situations
  • addictions
  • emergency food
  • crisis situations
  • transportation
  • may offer financial assistance for emergency medical need
  • offer referrals for education and employment

The Housing Help services includes:

  • information for landlords and tenants
  • assisting clients and landlords with housing clients
  • supports in maintaining housing and transitional housing moving forward
  • program and information on rights and responsibilities of landlords and tenants

Other services include:

  • Koats for Kids
  • Give a Gift, Adopt-A-Family at Christmas
  • Back Packs for Back to School

Offers confidential one-on-one service to clients and refer when required. All services are free of charge.

https://www.portcares.ca

portcares@portcares.ca

Office: 905-834-3629

Fax: 905-834-5805

Mon-Fri 8:30 am-4:30 pm, by appointment

Project SHARE - Homelessness Prevention Program

4129 Stanley Ave
Unit 2 Niagara Falls, ON
L2E 7H3

Assists individuals and families who are in need of finding affordable housing. Through this program, workers will work closely with clients to aid their search and supply up to date housing listings in Niagara Falls. Also assists with Niagara Regional Housing applications and referrals to shelters.

https://www.projectshare.ca

info@projectshare.ca

Office: 905-357-5121

Fax: 905-357-0143

Client hours Mon-Fri 10 am-3 pm

Salvation Army (The) - Community and Family Services

Seaway Mall; 800 Niagara St
Unit JJ Welland, ON
L3C 5Z4

Provides assistance and community programs and services including:

  • Food Bank
  • Summer camp opportunities
  • Emergency Disaster Services
  • Christmas Hamper Program

Office: 905-735-5700

Fax: 905-735-8713

Office Mon-Tue, Thu-Fri 9 am-4 pm * Food Bank Mon, Thu, Fri 9 am-12 noon

Salvation Army (The) - Salvation Army Booth Centre (The)

184 Church St
St Catharines, ON
L2R 3E7

The Emergency Shelter provides dormitory accommodation for adult men. Three meals per day are provided to residents. Residents also receive assistance with finding and securing housing. Clothing vouchers and referrals provided for in-house residents.

sadeskstaff@cogeco.net

Office: 905-684-7813

Toll Free: 1-844-637-1773

Fax: 905-684-4513

Mon-Sun 24 hours

Southridge Community Church - Community Produce Pop-Up Market

414 River Rd
Welland, ON
L3B 5N6

Pop-up market

ahand@southridgechurch.ca

First Fri of the month 6:30 pm-7:30 pm

Southridge Community Church - Emergency Shelter

201 Glenridge Ave
St Catharines, ON
L2T 3J6

Provides emergency housing-focused shelter for men and women who are homeless in a safe environment.

  • gender specific dormitory-style shelter
  • washroom/bath/shower/laundry facilities
  • offer all meals
  • assist with finding housing, applications for social assistance etc
  • various recreation and recovery based programming is available

https://www.southridgeshelter.ca

intake@southridgechurch.ca

Office: 905-682-2477

Fax: 905-682-9661

Shelter Mon-Sun 24 hours * Intakes between 10 am-11 pm - intakes not available throughout the night

Village of Hope Niagara

2540 South Service Rd
Lincoln, ON
L0R 1S0

Food Bank: Walk-in service and home delivery of food (fresh and non perishable) to registered families, individuals and seniors who qualify.

Snack Attack: Offers families with school-aged children better snack choices throughout the week. Snacks are obtained through donations and additional items are purchased.

Shelter/Utility Stability: Provide counsel, mediation and periodic short term financial aid to keep Lincoln residents in their current housing with utilities functioning.

Safe at Home: Provides home furnishings for those in and out of transitional housing and to families in need.

https://www.villageofhopeniagara.org

mail@villageofhopeniagara.org

Office: 905-562-3113

After Hours: 905-964-3809

Mon-Thu 10 am-4 pm, Fri 12 noon-4 pm

Welland Heritage Council and Multicultural Centre - Shelter

26 East Main St
Welland, ON
L3B 3W3

An emergency shelter for refugees and immigrants. The shelter consists of completely furnished apartments with laundry facilities.

https://www.wellandheritagecouncil.com

info@wellandheritagecouncil.com

Office: 905-732-5337

Toll Free: 1-888-764-9041

Fax: 905-732-0212

Mon-Sun 24 hours

YWCA Niagara Region - Emergency Housing Facilities - Family Units

176 Oakdale Ave
St Catharines, ON
L2P 2K9

Provides temporary housing and shelter to families experiencing Homelessness. This is a housing focused shelter where staff will work alongside families to secure housing.

https://www.ywcaniagararegion.ca

Office: 289-686-0927

Crisis: 905-988-3528 ext 0

Office: 289-686-4466

St Catharines office Mon-Fri 8 am-4 pm
Niagara Falls office Mon-Fri 10 am-6 pm

YWCA Niagara Region - Emergency Housing Facilities - Niagara Falls

6135 Culp St
Niagara Falls, ON
L2G 2B6

Provides emergency shelter for women and their children who are homeless for any reason in a safe, homelike environment.

The facility holds a total of 20 shelter beds, 6 Onsite Transitional Housing Beds; shared washroom/bath/shower facilities and provides breakfast, lunch and dinner to the residents.

The facility is staffed by women's advocates who work with residents to assist them in goal planning and accessing community resources in their search for affordable housing.

https://www.ywcaniagararegion.ca

culpadvocate@ywcaniagararegion.ca

Office: 289-267-0411

Mon-Sun 24 hours

YWCA Niagara Region - Emergency Housing Facilities - St Catharines - King St

183 King St
St Catharines, ON
L2R 3J5

Provides temporary housing and shelter for women who are homeless, for any reason, in a safe, homelike environment.

Facility has 20 beds, shared washroom/bath/shower facilities and provides breakfast, lunch and dinner.

The centre is staffed by advocates who work with residents to assist them in goal planning and accessing community resources in their search for affordable housing.

On-Site Transitional Housing- Application, Personal Interview and Wait List

https://www.ywcaniagararegion.ca

advocates@ywcaniagararegion.ca

Office: 289-273-4308

Mon-Sun 24 hours

YWCA Niagara Region - Men's Shelter

8100 Lundy's Lane
Niagara Falls, ON
L2H 1H1

Modified shelter provides emergency housing services to chronic homeless men or men with families. The Men's Shelter Workers support residents in finding housing.

https://www.ywcaniagararegion.ca

mfs@ywcaniagararegion.ca

Office: 289-686-4466

Mon-Sun 24 hours (no intakes or discharges on weekends)

YWCA Niagara Region - Off Site Transitional Housing Program

176 Oakdale Ave
St Catharines, ON
L2P 2K9

A Supported Transitional Housing Program. Housing sites available in St Catharines, Niagara Falls, Welland/Fort Erie and West Niagara

https://www.ywcaniagararegion.ca

Office: 905-988-3528

Office Mon-Thu 9 am-5 pm, Fri 9 am-4 pm

YWCA Niagara Region - On Site Transitional Housing

6135 Culp St
Niagara Falls, ON
L2G 2B6

Provides transitional housing, and assists with setting goals that will lead to more independence, including:

  • skills development
  • support
  • self esteem improvement
  • advocacy, and
  • referrals to other programs and services that might be of benefit
Clients may stay in On-Site housing for up to a year

https://www.ywcaniagararegion.ca

Office: 905-988-3528 ext 4025

Office Mon-Thu 9 am-5 pm, Fri 9 am-4 pm

YWCA Niagara Region - On Site Transitional Housing

183 King St
St Catharines, ON
L2R 3J5

Provides transitional housing, and assists with setting goals that will lead to more independence, including:

  • skills development
  • support
  • self esteem improvement
  • advocacy, and
  • referrals to other programs and services that might be of benefit
Clients may stay in On-Site housing for up to a year

https://www.ywcaniagararegion.ca

Office: 905-988-3528 Ext 3228

Office Mon-Thu 9 am-5 pm, Fri 9 am-4 pm

YWCA Niagara Region - West Niagara Affordable Housing

Employment Help Centre; 63 Main St W
Grimsby, ON
L3M 4H1

Working in partnership with community groups, provides supportive transitional housing and program supports to assist low to moderate income families and individuals, the homeless, and those at risk of homelessness in the community.

Provides basic life skills program and counselling services to address individualized barriers to self-sufficiency through a partnering agreement with community service providers as well as 'in house' programs. Program areas include financial management and counselling, goal setting, job skills, coping strategies, etc.

https://www.ywcaniagararegion.ca/our-work/west-niagara-affordable-housing

Office: 289-697-0624

Fax: 289-235-8031

Mon-Thu 8:30 am-4:30 pm * Fri 8:30 am-3:30 pm by appointment