Older Adult Infolink
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Community Belonging

WarmLines and Crisis Lines

Birchway Niagara

8903 McLeod Rd
Niagara Falls, ON
L2H 3S6

Provides shelter and services for women and children experiencing abuse. Services include:

  • 24-hour support line (call or text - 905-356-5800)
  • Counselling and emotional support for women and children/youth who are being or who have been abused
  • Safety planning
  • Transitional and housing support
  • Public education program
  • Referrals
Family Court Support Worker Program -- Facilitates a victim's understanding of and passage through the family court system. Support provided includes:
  • information on the family court process
  • assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
  • debriefing with clients following family court appearances
  • referral to specialized services and supports in the community
  • safety planning
  • court accompaniment to proceedings when appropriate

Services are available on an in-shelter or office visit basis.

https://birchway.ca/

info@birchway.ca

Office: 905-356-3933

Crisis: 905-356-5800

Administration Mon-Thu 9 am-5 pm, Fri 9 am-1 pm
Support Line/ShelterServices Mon-Sun 24 hours

Distress Centre of Niagara


St Catharines, ON

Distress Line Program

  • Provides a free, confidential, 24-hour telephone distress line available 24/7/365.
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training
Text and Chat Program
  • provides emotional support, crisis and suicide intervention through text or instant message for those individual who many not want to receive support face to face or speak over the phone.
  • provides a free, confidential 12-hour online and text support between the hours of 2pm and 2am EST
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training

https://distresscentreniagara.com

dcniagara@distresscentreniagara.com

Office: 905-688-3711

Crisis: 905-688-3711

Office: 905-682-2719

Distress Line Program: Mon-Sun 24 hours * Text and Chat Program: Mon-Sun 12 hours (2 pm-2 am EST)

Distress Centre of Niagara


Fort Erie, ON

Distress Line Program

  • Provides a free, confidential, 24-hour telephone distress line available 24/7/365.
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training
Text and Chat Program
  • provides emotional support, crisis and suicide intervention through text or instant message for those individual who many not want to receive support face to face or speak over the phone.
  • provides a free, confidential 12-hour online and text support between the hours of 2pm and 2am EST
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training

https://distresscentreniagara.com

dcniagara@distresscentreniagara.com

Office: 905-382-0689

Crisis: 905-382-0689

Office: 905-682-2719

Distress Line Program: Mon-Sun 24 hours * Text and Chat Program: Mon-Sun 12 hours (2 pm-2 am EST)

Distress Centre of Niagara


Grimsby, ON

Distress Line Program

  • Provides a free, confidential, 24-hour telephone distress line available 24/7/365.
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training
Text and Chat Program
  • provides emotional support, crisis and suicide intervention through text or instant message for those individual who many not want to receive support face to face or speak over the phone.
  • provides a free, confidential 12-hour online and text support between the hours of 2pm and 2am EST
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training

https://distresscentreniagara.com

dcniagara@distresscentreniagara.com

Office: 905-563-6674

Crisis: 905-563-6674

Office: 905-682-2719

Distress Line Program: Mon-Sun 24 hours * Text and Chat Program: Mon-Sun 12 hours (2 pm-2 am EST)

Distress Centre of Niagara


Port Colborne, ON

Distress Line Program

  • Provides a free, confidential, 24-hour telephone distress line available 24/7/365.
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training
Text and Chat Program
  • provides emotional support, crisis and suicide intervention through text or instant message for those individual who many not want to receive support face to face or speak over the phone.
  • provides a free, confidential 12-hour online and text support between the hours of 2pm and 2am EST
  • uses trained volunteers
  • assist callers to solve their own problems
  • information and referrals
  • intervene in life-threatening situations
  • extensive pre-service training programs for distress line
  • suicide prevention and intervention workshops
  • communication skills training

https://distresscentreniagara.com

dcniagara@distresscentreniagara.com

Office: 905-734-1212

Crisis: 905-734-1212

Office: 905-682-2719

Distress Line Program: Mon-Sun 24 hours * Text and Chat Program: Mon-Sun 12 hours (2 pm-2 am EST)

Niagara Sexual Assault Centre

Landmark Building; 43 Church St
Suite 503 St Catharines, ON
L2R 7E1

Provides support, individual and group counselling to women, men, victims/survivors of human trafficking and others who have experienced rape, sexual assault, incest and childhood sexual abuse * 24 hour crisis support line - offering support/information for recent or past rape, sexual assault and abuse

Individual/group counselling and theme-based workshops for survivors * Support also available for family and friends * Outreach counselling available at several locations throughout Niagara region including Niagara Falls, Fort Erie, Port Colborne, Welland and West Lincoln

Hospital Response Workers provide accompaniment, emotional support and advocacy for victims attending the St Catharines hospital for medical care and/or Sexual Assault Evidence Kit collection (up to 7 day post assault) * Information, accompaniment and referrals to other agencies also available during police investigation and court proceedings

Volunteer Program: Contact office for more information

Public speakers available for community groups and high schools on various topics including: Sexual assault awareness and prevention * Date rape * Sexual harassment * Childhood sexual abuse prevention * Self defence

Ongoing education program: * Child Assault Prevention (CAP) Program for grades 1-6 * Youth Issues Prevention Program for grades 7-8 * Film, handouts and interactive discussions

Workshops available for professionals who come into contact with survivors of sexual assault and/or their families

Member agency of Support Services Network for Male Survivors in Ontario (west region)

https://www.niagarasexualassaultcentre.com

carsa@sexualassaultniagara.org

Office: 905-682-7258

Crisis: 905-682-4584

Crisis: 905-329-4011

Fax: 905-682-2114

Administration Mon-Fri 9 am-4:30 pm * Crisis Support Line and Sex Trafficking Crisis Line Mon-Sun 24 hours